- Providing production support of business applications, ensuring high availability - Software code maintenance, including routine changes - Resolving batch and on-line abends, including after-hours rotational on-call support as needed during non-business hours. - Ensuring secure, efficient, and economic high availability of applications and processing with adequate safeguards for both security and integrity. - Following standard support procedures and use of ITSM tool (Remedy) to track work… Show more - Providing production support of business applications, ensuring high availability - Software code maintenance, including routine changes - Resolving batch and on-line abends, including after-hours rotational on-call support as needed during non-business hours. - Ensuring secure, efficient, and economic high availability of applications and processing with adequate safeguards for both security and integrity. - Following standard support procedures and use of ITSM tool (Remedy) to track work activity - Providing support for assigned business applications according to existing standards, procedures, and practices. -Demonstrating knowledge of mainframe applications and system design, and skilled in use of mainframe development tools and processes. Able to handle complex inter-system related issue resolution. - Complete assigned and self-initiated tasks with appropriate quality and timeliness. - Define system requirements, identify solution options and associated risks/rewards and select appropriate directions for projects <80 IT hours. - Identifies and resolves complex issues. Performs technical project work needed to complete project deliverables, as assigned. - Development and execution of test plans, scripts, and procedures - Providing input to proposed project plans, customizations, standards and procedures to ensure projects are aligned with Support requirements. Show less