Muhammad Shawk work email
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Muhammad Shawk personal email
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A proactive Client Services Manager with over 10 years of experience in Project and Operations Management, Client Servicing, and Market Research. Seasoned in building and maintaining excellent stakeholder relationships. Top-notch attention to detail and problem-solving abilities with a resourceful mindset and thorough approach. Effective communicator with fluency in English and Arabic and a bachelor’s degree in Economics and Business.KEY COMPETENCIES► Project Management: Well-versed in designing project management strategies, analyzing performance, and optimizing resource allocation while finalizing deliverables within scope, time, and budget. Proficient at defining project scope, identifying project risks, and driving process improvement.► Team Leadership: Resourceful team player with refined strength in leading and inspiring cross-functional teams to improve employees’ operations management capabilities. Well-developed skills in evaluating personnel performance and scheduling and delegating tasks to employees.► Supply Chain Operations: Capable of coordinating procurement functions, managing key suppliers, negotiating contracts, and controlling inventory to drive maximum efficiency. Adept at designing standard operating procedures to achieve high impacts with minimal cost consumption.► Key Strengths: Proven expertise in conducting detailed market research, initiating best customer service practices, and building professional working relationships with people to drive business growth.
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Ceo & FounderGorilla Real Estate Mar 2023 - PresentDubai, United Arab Emirates -
Property ConsultantRumi Real Estate Sep 2021 - Mar 2023Dubai, United Arab Emirates
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Client Services ManagerToluna Corporate Apr 2019 - Jul 2021Dubai, United Arab EmiratesToluna is a leading global provider of on-demand digital consumer insights.Role:• Delivering superior customer service and building positive relationships with clients, ensuring long-lasting constructive partnerships and repeat business.• Preparing consumer insights reports and presenting data with maximum accuracy and excellent attention to detail. • Acting as a point of contact between external clients and internal teams to ensure effective communication at all stages of a project cycle.• Producing and delivering product presentations as well as process improvement strategies, with a track record of influencing decision-makers by identifying issues and solutions for the project management process.Achievements:• Developed and strengthened professional relationships with clients by providing problem-solving solutions to their concerns.• Maximised customer satisfaction by identifying and resolving clients’ complex issues in a timely manner and with a personal proactive approach.• Created successful internal collaborations between project management teams to ensure the delivery of clients’ requirements and research needs. -
Senior Project ManagerIpsos Feb 2017 - Apr 2019Dubai, United Arab EmiratesRole:• Managed key corporate clients, provided continuous business development and achieved strong client satisfaction.• Developed SOPs and internal policies to ensure smooth and efficient execution of project operations.• Identified customer journey patterns, evaluated customers’ behaviour, and determined potential business opportunities by conducting comprehensive market research on behalf of key clients.• Negotiated timelines and budgets with demanding clients, consulted on research strategy and methodology for research projects.Achievements:• Successfully managed key client accounts within diversified industries, including Automotive, FMCG, Government Entities, Retail, and Business Consulting.• Developed new revenue streams by launching Omnibus product in line with customers’ expectations. -
Field Project ManagerIpsos May 2015 - Feb 2017Dubai, United Arab EmiratesRole:• Defined project requirements, budgets, and scope by conducting meetings with clients.• Headed multiple projects by overseeing milestones, ensuring quality control and coordinating project teams.• Analysed collected data and produced tables of results, by closely working with data processing teams.Achievements:• Planned and executed up to 10 simultaneous projects while ensuring a timely delivery, quality, and budget constraints in collaboration with teams across MENA region and Europe. • Developed strong management skills by coordinating more than 450 interviewers and 27 supervisors. -
Trade Compliance ExecutiveSgs Dec 2010 - May 2015Dubai - UaeSGS is the world’s leading inspection, verification, testing and certification company. Trade Compliance Executive (2014 to 2015) & Operations Coordinator (2010 to 2014)Role:• Administered day-to-day operations by scheduling work assignments, setting priorities, and collaborating with team members. • Coordinated trade by timely, accurate, and consistent issuing certificates of conformity. • Oversaw inspectors' work and submitted samples to international labs for required testing. • Created and maintained client database while maintaining optimum accuracy and efficiency. Achievements:• Increased number of Arabic clients within Dubai office by 130% through effective client communication and relationships building.• Improved records creation and handling processes by initiating effective documentation approaches.
Muhammad Shawk Skills
Muhammad Shawk Education Details
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University Of Aleppo Faculty Of Economic And Business AdministrationBusiness Administration And Management, General -
Etf - European Training Foundation87/100 -
Leadership In Community Development
Frequently Asked Questions about Muhammad Shawk
What company does Muhammad Shawk work for?
Muhammad Shawk works for Gorilla Real Estate
What is Muhammad Shawk's role at the current company?
Muhammad Shawk's current role is CEO & Founder of Gorilla Real Estate.
What is Muhammad Shawk's email address?
Muhammad Shawk's email address is m_****@****ail.com
What schools did Muhammad Shawk attend?
Muhammad Shawk attended University Of Aleppo Faculty Of Economic And Business Administration, Etf - European Training Foundation, Leadership In Community Development.
What are some of Muhammad Shawk's interests?
Muhammad Shawk has interest in New Technology, Children, Economic Empowerment, Civil Rights And Social Action, Marketing, Education, Environment, Management Training, Reading, Arts And Culture.
What skills is Muhammad Shawk known for?
Muhammad Shawk has skills like Market Research, Operations Management, Project Management, Business Development, Business Process Improvement, Business Management, Research, Business Process Design, Customer Service, Project Planning, Teamwork, Management.
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