Muhammad Shoaib Email & Phone Number

• Have 5 years of IT professional experience with full project lifecycle implementation (SDLC), Requirements analysis, Design, Development, Testing, Deployment, and production support of Software applications. Administration, Configuration, Implementation, and support experience in Salesforce.• Experience in detailed analysis of business and technical requirements and designing the solution by customizing standard objects of SalesForce.com (SFDC) • Experience on various Salesforce.com configurations/ customizations as listed but not limited to: Standard and Custom Objects, Fields, Tabs, Record Types, Page layouts, workflows, approval processes, email alerts, validation rules, sharing & security rules, custom settings, permission sets, pick list values, Field level Security, Record level Security, Profiles and Roles, Contacts, managing users, licenses, login, and password regulations.• Experienced in creating communities based on different business requirements.• Created training materials based on business requirements and conducted training on Salesforce to sales, service, and marketing teams.• Experienced in writing user stories, maintaining all the agile ceremonies. creating workflows and Process Builders, managing the change management requests and accordingly modify the configurations and as per the new business requirements.• Worked extensively in troubleshooting integration issues between Salesforce and other systems.• Experience in identifying Test Scenarios and designing Test Cases, preparation of Test Plans, Estimates and Test Summary Report and performed Manual/Automation Testing of Salesforce Applications.

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  The University Of Texas At Arlington