Muhammad Siddiqui Email & Phone Number

Canada

• Interacting with stakeholders, gathering business requirements from user interviews, and then converting requirements into technical specifications • Documented data requirements and conducted data analysis using SQL quires to generate various reports • Analyzed, documented, and performed gap analysis on existing business processes while integrating technology to enhance productivity and efficiency• Responsible for all queries presented by the client in relation to analytics and pricing • Supported new business initiatives through data analysis and financial modeling

Mississauga, Canada

• Booked meetings with clients to discuss their financial needs and present them with innovative and personalized financial solutions• Analyzed financial data provided by small business clients in order to provide them with customized financial solutions; helping them achieve their business objectives • Managed and implemented new business processes as our branch transitioned into a Digital Banking Centre • Led and coached employees by providing support, and training and helped them develop time management skills in order to improve their performance • Directed detailed business requirements phases, identifying, tracking & resolving complex issues pertaining to major applications related to auto loans, mortgages, and personal loans• Regularly assessed, researched, analyzed & documented varying end-user needs in accordance withproject deliverables• Oversaw the night deposit process, branch compliance, risk management, and administration

Toronto, Canada Area

• Provided exceptional client experience to customers calling with various inquiries • Exceeded service expectations by ensuring consistency in service delivery• Self started a project in order to streamline the current business process of logging in client complains in order to increase efficiency and productivity• Exceeded sales targets by 175% in two consecutive quarters by identifying opportunities and providing tailored advice to clients• Took initiative and de-escalated client concerns by taking ownership of client concerns and following through with the resolution• Provided support to peers in meeting their individual targets by sharing tips and best practices

Oakville, Ontario

• Prepared taxes for corporate and small business • Responsible for making outbound calls to potential clients in order to sell company’s services • Prepared all financial statements and made year end adjusting entries for tax purposes • Analyzed customer data to identify trends for tax purpose • Responsible for collecting payments and processing all accounts receivables• Improve customer service by investigating and resolving complaint escalations • Responsible for making the collections process more efficient by updating records accurately and in a timely manner

Toronto, Canada Area

• Prepared and entered Payrolls for the company on a bi-weekly basis• Responsible for entering, coding and approving of all the vendor invoices of the company • Escalate with external vendors any invoice discrepancies• Assist in the ordering and deployment/redeployment of new and existing hardware and associated account management• Prepared and maintained monthly Bank Reconciliations• In charge of entering all the Accounts Receivables and Payables of the company• Processed invoices, employee expense reports, and check requests

Burlington, Ontaro

• Prepared approximately 200 tax returns during the tax season• Responsible for keeping financial records of the office up-to-date• Performed book-keeping and developed business financial statements• Attended bi-weekly work in progress meetings with the whole tax department, gained valuable insights on Canadian taxation system• Prepared tax data for Apprenticeship Program and Co-op Students• Performed other duties as required, including Tax Reconciliations and other various assignments

Mississauga, Ontario

• Performed all the major reception duties including communicating with vendors, issuing and processing work orders and handling customers• Responsible for entering all the invoices• Reviewed various accounts and handled preparation of the Income Statement, Balance Sheet and Cash Flow Statements

Bachelor Of Commerce - Bcom, Business Technology Management

IT Infrastructure, Systems Analysis and Design, Business Process Design, Data Information Management, Enterprise Architecture, IS Project.

Business Administration - Accounting