Muhammad Soban Khan Email & Phone Number

Pakistan

Pakistan

1. Team Leadership: Lead, train, and supervise team members to ensure smooth operations and continuous growth.2. Client and Vendor Coordination: Work closely with clients and vendors to understand new project requirements and manage implementations effectively.3. All duties I have been performing as a Senior Application Support Engineer.

Pakistan

1. System Management: Manage the setup, configuration, and maintenance of the web-based telephony system to ensure smooth operation and meet Ibex Global's business goals.2. Integration Management: Lead the integration of the telephony system with important business tools like CRM platforms, databases, and analytics, ensuring everything works together smoothly.3. Improving Performance: Review call data to monitor how the system is working and make changes to improve efficiency and increase successful calls.4. Advanced Troubleshooting: Handle and solve complex system issues using advanced techniques to reduce downtime and improve user experience.5. Training and Development: Guide and train junior engineers and call center staff on how to use the telephony system effectively, promoting learning and growth.6. Compliance and Regulations: Keep updated on laws and regulations about automated calling and ensure Ibex Global’s systems follow these rules to reduce risks and protect the company’s reputation.7. Team Coordination: Serve as the main contact for the core development and telephony teams to manage updates, patches, and solve issues.8. Strategy and Planning: Work with call center teams, IT, and management to plan and implement strategies that use the telephony system to meet company goals.9. Continuous Improvement: Stay informed about new trends in telephony systems and recommend upgrades or tools that help the company grow and stay ahead.10. Documentation: Keep clear and detailed records of system configurations, integrations, and procedures. Provide regular reports to management on system performance, successes, and areas for improvement.

Lahore, Punjab, Pakistan

1. Application Support: Provide support for client and company applications to solve important customer data issues.2. Communication: Talk to stakeholders to gather information about reported problems and work with IT teams to fix more complex issues.3. Research: Conduct research to find better ways to solve problems and improve system processes.4. Process Improvement: Look for ways to improve how we handle application issues and make the process smoother.5. Documentation and Training: Create helpful guides and FAQs, and train new team members to ensure they understand the systems well.

Lahore, Punjab, Pakistan

1. Setup and Maintenance: Implement, configure, and maintain the web-based telephony system to ensure optimal functionality.2. Integration: Seamlessly integrate web-based telephony system with CRM tools, databases, and other essential business platforms.3. Performance Monitoring: Regularly monitor system performance, analyse call statistics, and adjust configurations for best results.4. Troubleshooting: Swiftly diagnose and resolve any web-based telephony system-related issues, minimizing operational downtime.5. Training: Equip staff with the knowledge and skills to use the web-based telephony system effectively through regular training sessions.6. Regulatory Compliance: Stay updated with regional regulations related to automated dialling, ensuring full system compliance.7. Core Teams Relations: Act as the primary point of contact for core web-based CRM development team and telephony teams for managing updates, patches, and issue resolutions.

Pakistan

Lahore, Punjab, Pakistan

- To contribute in setup of IT infrastructure of the company.Monitoring and maintaining computer systems and networks.Responding in a timely manner to service issues and requests.Providing technical support across the company either face to face or over the phone