A competent professional with over 14 year’s experience in Systems Implementation, Technical Support and Training & Development in the Banking Industry. Presently associated with Commercial Bank of Dubai, Dubai in the capacity of an Officer IT/Online Transaction Banking-Support - Computer Department/E-Banking and providing hardware, network and hardware support, application maintenance / user support. Analysis and Design the new branch or cash office and setup the equipment to make it functional with all kinds of hardware, network and software support. Energetic and expertise in testing of new programs, preparation of User documentation, user's training and implementation as well as centralization of various functions etc. Displayed proficiency in assessing the expected solution requirements in different banking departments/activities and designing the appropriate systems to address the requirements. Possess exceptional relationship management and communication skills coupled with demonstrated analytical and mathematical abilities. Completely support to the customers for their online inquires related to transaction banking/E-Banking