Muhammad Sufian Email & Phone Number

Cyberjaya, Selangor, Malaysia

PSC Lazada Singapore market sellers Managing agents in term of achieving daily productivity target• Monitoring agents' CST performance score• Monitoring 30 seconds Service Level adherence among agents in a timely manner• Provide coaching to agents/ team whenever is necessary on a daily/ weekly basis.• Handle escalation from customer or seller to ensure it will be resolved within the SLA given• Scrubbing and presenting backlogs data to clients and upper management on daily basis to ensure backlog hygiene• Preparing and presenting Weekly BusinessReview to the client on a weekly basisVirtual Key Account Manager (VKAM)

Cyberjaya, Selangor, Malaysia

Inbound calls OPPO - Singapore market usersCustomer Service Representative• Answer incoming customer phone calls and take appropriate action for each call.• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.• Attend mandatory training sessions to stay updated on product or company policy changes.• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.• Input data into the company computer platform to keep each customer record update.• Duties of an email include managing the companies email campaigns and communicating and solving the problem with the customers' problem within the cycletime.• Perform the outbound call. Call back to customers who have questions or concerns related to their service experience or product use and when problems arise on customer accounts.

Cyberjaya, Selangor, Malaysia

Service Now incident

Ara Damansara

Senior Agent Outbound (STARHUB SINGAPORE)Aegis malaysia | Selangor, MalaysiaCall Center / IT-Enabled Services / BPOSenior Executive

Ara Damansara

Outbound Calls provide services to card holders