Muhammad Suryadi Email & Phone Number

Jakarta, Indonesia

• Manage, guide, and improve teams to achieve ops and tribe targets.• Report to the operational chief and tribe leads about the current issues (operational or technical).• As a liaison business unit for handling cases and then providing information to customer service agents.• Dealing with issues/bugs campaigns and user transaction processes from the initial purchase to the final process.• Create SOPs or guidelines for customer service agents.• Improvement/Project (collaboration with the tech team and product manager team) as the initiator to bring new features and the best experience to customers.• Collaborate with business partners if there are external obstacles.• Manage KPIs: SLA, buyer/seller CSAT, and priority/non-priority services.• Data collection and analysis of daily, weekly, and monthly tickets to ensure there are no problems in the future.• Be responsible as a trainer for new members who join this team.

Jakarta, Indonesia

• Monitoring and reporting of user complaints daily, weekly, and monthly.• Dealing with issues, bugs, logistical system issues, and collaborating with the tech team.• As a liaison business unit for handling cases and then providing information to customer service agents.• Create SOPs or guidelines for customer service agents.• Analyzing logistical problems and coordinating with the Tokopedia partner team regarding problems.• Improvement/Project Logistics (collaboration with the tech team and product manager team) as the initiator to bring new features and the best experience for customers.• Data collection and analysis of daily, weekly, and monthly tickets to ensure there are no problems in the future.

Jakarta, Indonesia

• Perform case handling and follow-up on customer shipping logistics problems.• Analysts identify logistical problems and coordinate with partner Tokopedia teams regarding problems. • Responsible for reporting an issue or massive issue to the tech and business teams for discussion and the best possible solution.• Resolve problems according to SOP and SLA to provide the best solution.It plays a role in helping solve the customers' problems and questions on Tokopedia by being friendly, proactive, trusted, and simple.

Jakarta, Indonesia

Organizing a whole series of events ranging from planning, preparation, implementation, and assessment in order to help achieve the goals expected by the client to make the event.

Jakarta, Indonesia

As an owner, you must sell various products to customers through social media, attend weekly and monthly events, engage in online and offline marketing, and work with a team.