Muhammad Syamil Email and Phone Number

• 1st level support through ticketing system & email.• Escalate complex or unresolved issues to L2 team.• Installing & configuring computer hardware, software, systems.• Knowledgeable in ISO 8583 & basic Unix/Linux OS.• Knowledgeable in basic cloud computing (Alibaba cloud).• Identifying hardware & software solutions, troubleshootingtechnical issues. Diagnosing & repairing faults.• Support monitoring network host between banks and supportin testing payment terminal.• Responsible for Support in 24/7 Payment Gateway, MonitoringBanks successful rate and communicating with FPX team.

• Responsible for hardware & software services/repair.• Deployment migration & upgrading Operation system &software project (TNB, HLB bank, Maxis Berhad)• Responsible for backup & restoration of data user.• Supporting on site troubleshoot.• Managed, solving, maintains system/software with Microsoftwindows & monitor client’s workplaces problem and defects.• Solving hardware issue & network patches to client’s serverrack.

• Implement Operation system migration & computer upgrade.• Responsible for troubleshooting PC, printer & wiping data.• Hardware installation such as Barcode devices.

• Employability skills training & enhanced communication skills.• Hardware software installation.• Being exposed to the practical aspects of network such ascabling.