• Spearhead daily operations, ensuring seamless execution of processes to drive efficiency and achieve organizational goals.• Oversee cross-functional teams, managing resources, workflows, and performance to align with strategic objectives.• Implement and monitor key performance indicators (KPIs) to evaluate operational effectiveness and identify areas for improvement.• Develop and enforce standard operating procedures (SOPs) to streamline operations and enhance productivity.• Collaborate with senior leadership to plan and execute initiatives focused on business growth and operational excellence.• Manage budgets and financial plans, optimizing resource allocation while maintaining cost-effectiveness.• Mentor and train team members to foster professional development and promote a high-performance culture.• Lead risk management efforts, identifying potential challenges and implementing proactive solutions to maintain continuity.

• In my role was overseeing technical presales solutions for the largest region within the Get On Solutions.• My responsibilities include conducting presales technical audits, developing comprehensive technical proposals, and facilitating demonstration sessions utilising advanced technologies such as Azure, Microsoft 365, AWS, Firewalls, Backup & Disaster Recovery, Virtualisation, Networking Infrastructure, Digital Cloud Solutions and Cybersecurity solutions.• Solution Design: In-depth consultations with clients to understand their business requirements and challenges. Designing tailored technical solutions to address those needs & advising potential impact of proposed technical solutions on existing infrastructure and operations.• Technical Documentation: Creating technical documentation for proposed solution, including solution architecture diagrams, implementation plans, and technical specifications, to ensure clarity and consistency throughout the sales & project delivery process.• Collaboration: Collaborate closely with sales teams to develop customised solutions and ensure alignment with client objectives. Acted as a subject matter expert, providing guidance and technical support to sales teams and clients throughout the sales cycle.• Customer Relationship Management: Building strong relationships with clients by providing technical guidance, addressing concerns, and proactively identifying opportunities for upselling or cross-selling additional products or services.• Product Knowledge: Staying up to date with the latest advancements in technology, particularly in areas relevant to the products and services offered, and effectively conveying this knowledge to clients during presales engagements.• Continuous Improvement: Actively seeking feedback from project delivery to identify areas for improvement in presales processes, solutions. Recommending enhancements to drive efficiency and effectiveness.

-Communication: Completed a competitive written application and interview process to be selected from over 1200 applicants for intensive 3-month Fellowship funded by Stanford University-Skills development: Investing 150 hours in order to develop business skills (e.g., communication,leadership, problem solving, teamwork, etc.) that will help me make a deeper impact on the job