Muhammad Hafeez Email & Phone Number

Iselin, New Jersey, United States

• Delivered in-depth analysis on employee data, including pulse survey and turnover reports; provided actionable insights to senior management, resulting in strategic initiatives that improved employee retention by 20% within a year. • Designed and managed comprehensive dashboards using Excel, PowerPoint, and Tableau, tracking key performance indicators such as net promoter score and employee engagement that boosted employee engagement by 33% within six months. • Presented more than 15 impactful conclusions to business area leaders through engaging live presentations and concise executive summaries on a monthly basis.• Instituted and revised over 55 data governance procedures and policies and business and technical and dictionary for department colleagues to perform cross functional activities.• Supervised team data request queue to ensure proper approvals were followed and completed over 20 requests each month leveraging team data files ranging from active colleagues to terminations to various employment rates.• Collaborated with cross-functional teams to identify opportunities for process improvement.• Administered access and transmission of confidential HR data in compliance with company policies and regulations.• Established and configured a Jira environment for the team, providing training to 15 team members on Jira usage, and oversaw all departmental initiatives within the platform.• Supported diverse administrative functions, including calendar management, meeting scheduling, and travel arrangements.

• Generated over 30 ad-hoc and 20 scheduled HR reports to provide input for analysis, reporting, data integrity review, and corrections on monthly basis.• Established standardized procedures for collecting, storing, and updating employee data across the organization.• Ensured data accuracy by regularly auditing and validating employee information, promptly addressing any discrepancies or errors.• Conducted an average of 25 fact-finding investigations per month related to internal and external inquiries, concerns, and prescribed solutions. These investigations resulted in improved customer service performance within the department. • Oversaw vendor performance through continuous monitoring to verify that services delivered adhere to quality standards. When necessary, implemented adjustments to maintain optimal quality.• Administered the annual performance review process for over 1,700 associates and leveraged result data for the annual merit program.

• Supervised high administration levels of the Learning Management System to ensure proper system operation.• Created 100 plus curriculums, 200 plus knowledge checks, and 50 plus feedback surveys to increase employee development and improve organizational training delivery practices. • Administered new employees’ compliance training by creating dynamic enrollments in the Learning Management System (LMS) to automatically assign relevant training modules. • Implemented a robust system to track and monitor training completion by employees, ensuring timely compliance with internal and external audits. This involved creating over 60 detailed training status reports for department heads to review on a weekly basis.• Provided training data analysis to executive management monthly to increase their engagement with all tasks related to employee development. • Developed a sophisticated career Path tool within company’s Learning Management System (LMS) and strategically introduced across the entire company to significantly enhance the retention rate.• Executed daily data feed inspections to ensure LMS data is accurate for reporting.• Facilitated LMS support by acting as the liaison for the organization, ensuring smooth communication and coordination.• Collaborated with external vendors to create training courses and curriculums, and conducted User Acceptance Testing to verify that the vendor’s product met the organization’s standards. • Managed logistics for various training events, including instructor-led sessions, online training, and new employee onboarding.

• Provided exceptional customer service by greeting customers in a friendly manner and expressing a desire to help.• Responded to customer inquiries while adhering to guidance on customer privacy and customer confidentiality.• Built customer loyalty through courteous, professional service according to the established Sales and Service standards.• Performed accurate teller transactions in accordance with bank policies and procedures.• Worked effectively as a team member and with customers to reach branch goals. • Offered and encouraged support for Retail events that promoted the brand.• Profiled customers and opened new accounts.

• Provided exceptional customer service by greeting customers in a friendly manner and expressing a desire to help.• Responded to customer inquiries while adhering to guidance on customer privacy and customer confidentiality.• Built customer loyalty through courteous, professional service according to the established Sales and Service standards.• Performed accurate teller transactions in accordance with bank policies and procedures.• Worked effectively as a team member and with customers to reach branch goals. • Offered and encouraged support for Retail events that promoted the brand.• Profiled customers and opened new accounts.