Muhammad Hafeez Email & Phone Number

Iselin, New Jersey, United States

• Delivered in-depth analysis on employee data, including pulse survey and turnover reports; provided actionable insights to senior management, resulting in strategic initiatives that improved employee retention by 20%.
• Designed and managed comprehensive dashboards using Excel, PowerPoint, and Tableau, tracking key performance indicators such as net promoter score and employee engagement that boosted employee engagement by 33% within.
• Presented more than 15 impactful conclusions to business area leaders through engaging live presentations and concise executive summaries on a monthly basis.
• Instituted and revised over 55 data governance procedures and policies and business and technical and dictionary for department colleagues to perform cross functional activities.
• Supervised team data request queue to ensure proper approvals were followed and completed over 20 requests each month leveraging team data files ranging from active colleagues to terminations to various employment rates.
• Collaborated with cross-functional teams to identify opportunities for process improvement.

• Generated over 30 ad-hoc and 20 scheduled HR reports to provide input for analysis, reporting, data integrity review, and corrections on monthly basis.
• Established standardized procedures for collecting, storing, and updating employee data across the organization.
• Ensured data accuracy by regularly auditing and validating employee information, promptly addressing any discrepancies or errors.
• Conducted an average of 25 fact-finding investigations per month related to internal and external inquiries, concerns, and prescribed solutions. These investigations resulted in improved customer service performance.
• Oversaw vendor performance through continuous monitoring to verify that services delivered adhere to quality standards. When necessary, implemented adjustments to maintain optimal quality.
• Administered the annual performance review process for over 1,700 associates and leveraged result data for the annual merit program.

• Supervised high administration levels of the Learning Management System to ensure proper system operation.
• Created 100 plus curriculums, 200 plus knowledge checks, and 50 plus feedback surveys to increase employee development and improve organizational training delivery practices.
• Administered new employees’ compliance training by creating dynamic enrollments in the Learning Management System (LMS) to automatically assign relevant training modules.
• Implemented a robust system to track and monitor training completion by employees, ensuring timely compliance with internal and external audits. This involved creating over 60 detailed training status reports for.
• Provided training data analysis to executive management monthly to increase their engagement with all tasks related to employee development.
• Developed a sophisticated career Path tool within company’s Learning Management System (LMS) and strategically introduced across the entire company to significantly enhance the retention rate.

• Provided exceptional customer service by greeting customers in a friendly manner and expressing a desire to help.
• Responded to customer inquiries while adhering to guidance on customer privacy and customer confidentiality.
• Built customer loyalty through courteous, professional service according to the established Sales and Service standards.
• Performed accurate teller transactions in accordance with bank policies and procedures.
• Worked effectively as a team member and with customers to reach branch goals.
• Offered and encouraged support for Retail events that promoted the brand.

• Provided exceptional customer service by greeting customers in a friendly manner and expressing a desire to help.
• Responded to customer inquiries while adhering to guidance on customer privacy and customer confidentiality.
• Built customer loyalty through courteous, professional service according to the established Sales and Service standards.
• Performed accurate teller transactions in accordance with bank policies and procedures.
• Worked effectively as a team member and with customers to reach branch goals.
• Offered and encouraged support for Retail events that promoted the brand.