• Led a team of territory managers across three territories (32 sales reps), overseeing day-to-day operations and ensuring alignment with organizational goals and targets.• Conducted regular meetings with territory managers to review performance metrics, provide coaching and support, and strategize for continued success.• Analyzed sales data and market trends to identify opportunities for growth, implementing action plans to drive results.• Hosted roadshows and promotional events to drive brand awareness and sales, showcasing products and services to potential customers.• Maintained a positive and motivating work environment, recognizing and celebrating team achievements, and providing ongoing support and encouragement to foster a culture of success.• Led the country nationally in average sales per location five times last year. Among top 5 districts current year.• Lowered staff turnover and retained high performers through building strong, positive relationships and implementing targeted retention strategies.

• Successfully sold credit cards, consistently meeting and exceeding daily and monthly sales targets, demonstrating strong sales acumen and customer relationship-building skills.• Provided exceptional customer service, resolving inquiries promptly, fostering customer loyalty and satisfaction.• Actively participated in training sessions and workshops to enhance product knowledge and sales techniques, continuously improving performance.• Top performer of the district seven times in which four times was in a row.

• Led a team of cashiers and self-checkout attendants.• Consistently delivered exceptional customer service significantly enhancing client loyalty and retention.• Offered different promotions to customers related to the Walmart Rewards Mastercard.• Resolved customers’ issues and problems related to products in a timely manner.

• Processing of Business and Home Mortgage credit proposals.• Prepared various Risk management and Exception Handling reports for Senior Management and Auditors.• Reporting of credit history of clients to central bank.• Ensure compliance with all regulations, by-laws, accounting standards, policies and procedures• Awarded appraisal rating “A” twice in two annual Performance.

• Processing of credit proposal for SMEs and Home Mortgage for onward submission/approval.• Monitoring daily margin requirements as per regulator and bank approved policy.• Change interest rate quarterly as per credit approval. • Compliance of central bank regulations, legislation, policies, and procedures• Awarded appraisal rating “A” thrice in four annual Performance Management and Measurement (PMM).

• Account reconciliation.• Recording of expenditures.• Maintain employees personal record/file.• Enter stock invoices and update stock position.

• Providing a specialized Credit processing service and Portfolio support to Corporate/ Commercial Banking and Real Estate Relationship Teams.• Managed a diversified lending portfolio of Corporate & Commercial banking and Real Estate clients in all aspects of administration and monitoring of Credit facilities and to maintain independent responsibility for input and monitoring of authorized credit limits, margins, and financial covenants/ ratios in systems,• Analyzed Financial Statements and calculating/ testing Ratios and Margins/ draws using Excel spreadsheets.• Prepared various Risk management and Exception Handling reports for Senior Management and Auditors.• Surpassed Service Excellence benchmarks by utilizing accuracy, time management and organizational skills.