• Worked on Triaging of Security Alerts for phishing emails, anomalous/suspicious commands executed, and access requested.• Conducted vulnerability scans of new servers that were being deployed.• Led initiatives to control USB device usage, reducing security vulnerabilities and enhancing overall system resilience.• Established robust Privileged Identity Management (PIM) procedures to strengthen access controls and mitigate insider threats.• Implemented rigorous cybersecurity protocols at Country Fire Authority (CFA) to fortify organizational frameworks and minimize potential data breaches and malware infiltration.• Conducted thorough review and analysis of 5+ internal and external penetration test reports, resulting in precise identification and remediation of vulnerabilities within CFA's digital infrastructure.• Developed and delivered user training videos and demonstrations on USB device usage, reaching approximately 20,000 employees across the organization.

• Supported a diverse user base with technical issues, maintaining a 92% user satisfaction rate through effective problem-solving.• Provided on-support for Microsoft Windows and hardware issues and achieved a 96% issue resolution rate.• Provided user training for Microsoft Intune to 5000+ employees in organization for company data protection.• Leveraged Any Desk and Remote Desktop to remote support, leading to a 54% improvement in issue resolution time.• Data Center management (Monitoring of network & server, Cooling unit, UPS Backup) Provide on time solutions to clients for their issues (Security or other related issues etc.)• Document SOP and update all documents time to time. Coordinate with vendor for SLA, warranty claim, and visit. Responsible for all internal network/system related call log. Leading internal audit and related tasks.• Manage ZOHO Ticketing system and assign tickets to Helpdesk team, Manage and track All IT Asset using this software.• Install, modify, upgrade and repair computer hardware and software, as well as computer peripherals. Maintain accurate asset information of IT equipment.• Inventory management, Asset Disposal management and Scrap Disposal management. Coordination and follow up with vendor for Asset warranty claim, repairing and procurement.• McAfee Antivirus solution and Configuring Enterprise security including DLP, FRP, and Drive Encryption. Access Control & KIOSK management using biometric devices.• Provide general administration support to the IT function. Network Switches installation, configuration, and basic management knowledge of IP printing configurations, static and reserved IP addresses within an enterprise network.• Create and modify training documents for IT Support staff and User Manual.• Documentation of Data Center Checklist, Tape rotation, HOTO (Handing over Taking Over), Invoice, Delivery Challans, Gate Pass, and all other category process file management.