Muhammad Umar Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Islāmābād, Pakistan

• Simultaneously managing multiple complex and multifunctional projects • Meetings with all Stakeholders (Project & Program Managers, Clients, SMEs), to gather requirements, and finalize project terms and conditions and disseminating it to the Project teams effectively • Formulating Project documentation including statement of work, scope Statement, work break down structures, project management plan and associated risk, communication, quality, schedule, resource and stakeholder’s management plans• Managing end to end project lifecycle from scoping, proof of concepts and BC approval till successful execution and handover to Operation teams as per the committed timelines• Financial Management: Business Cases, Budgets, Business Plans, OPEX/CAPEX exercises• Network Design, Planning & Optimization • New Rollouts, Expansions, Upgrades & Network Virtualization• Team Management: Trainings, objective setting and performance appraisals• Vendor Management: Floating RFPs, Contracts Negotiations, BoQs verification, Purchase Orders issuance and Project execution

Islamabad, Pakistan

• Assisting in formulation of all the necessary documentation for the Project including Business case, Project Scope statement, Project Management plan, Change Management plan, RACI matrix, Statement of Work, WBS, Stakeholders Register, Risk Register and Communication plan• PRs & POs creation and tracking with Procurement and Vendors teams• Capitalization targets follow up meetings with Vendors and Internal teams• Building effective engagement and communications plan to meet project timelines and goals• Preparing project reports based on key metrics, network KPIs and trends• Working closely with project and program managers and regularly updating them with the project progress reports and KPIs• Communicating project updates and changes effectively across multiple stakeholders and all levels of the business

Islamabad, Pakistan

• Providing Tier-1 and Tier-2 Support• Handling Network alarms, Performance related issues and monitoring network KPIs and KQIs• Ensuring faults Resolution within committed SLAs• Executing network Expansion and Modernization activities including hardware & software upgrades, Release migrations, License activation and Installation & Commissioning of new Network Elements• Vendor Management: SLA assurance, OPEX calculations• Regular and ad hoc reporting and dashboards preparation for the management• Team’s career building, training plans, annual objective setting and performance appraisals exercises• Managing locals as well as regional teams and ensuring 24X7 team availability through roster management

Islamabad, Pakistan

• Monitoring network KPI’s and coordinating with the vendor for issues requiring level 3 support• Troubleshooting of Network issue related to hardware/software faults, KPIs/KQIs degradation• Handling service-desk and customers trouble tickets • Quarterly audits of system parameters audit and regular health-checks and backups of network nodes

Cairo, Egypt

• Analyzing network KPIs and QoS statistics and providing recommendations for their Optimization• Making root-cause analysis reports for degraded KPIs & major service degradations• Skillset enhancement & Knowledge transfer to Mobinil local resources

Pakistan

• Providing Tier-2 technical support to Fixed & Mobile Networks Operators• Executing Network Expansion & Rollout Activities • Installing new Software Releases • Travelling across the country for Support & Rollout activities• BOQs Preparation & Provisional Acceptance (ATP) of newly commissioned network elements with Customers

Engineer'S Degree, Electrical And Electronics Engineering, (Honors)

Master Of Business Administration (M.B.A.), Gold Medalist

Fsc, Pre-Engineering, A+