With over 5 years of experience in "Customer Support and Healthcare," I have developed a diverse skill set and strong leadership. My career began as a "Customer Service Representative", followed by a role as a "Quality Assurance Officer" in the communications department, where I honed skills in team management, call handling, and maintaining high service standards.Transitioning to the "Medical Billing" department in healthcare, I developed expertise in "quality assurance, audit processes, and AR" across four specialties. This progression led to my current role as a "Billing Team Lead", where I manage operations for three practices. My key responsibilities and areas of expertise include:• Team Leadership• Claims Management• Advanced Eligibility Verification• Benefits Verification• Demographics Entry• Team Training & Development• Charge Creation and Submission• Clearinghouse and Insurance Reports• Denial Management• Payment Posting• Accounts Receivable Follow-Up• Patient Balance Verification and StatementsIn my role as Team Lead, I am responsible for overseeing the completion of monthly tasks, tracking billing progress, updating procedures, and generating detailed monthly reports. My goal is to ensure efficient billing processes and high standards of accuracy and customer satisfaction.