Muhammad Umar Ikram Email & Phone Number

Faisalabad, Punjab, Pakistan

● Monitor and Maintain Computer Systems, Server, Networks.● Diagnose and resolve technical issues. Such as hardware or software.● Perform routine maintenance tasks, include software updates, or hardware changes.● Responsible For Solving Technical Problemsfor EstablishedNetworks.● Configuring Vlans and Routing (RIP and OSPF) (Data, Voice, Printer and Internet).● Installing Configuring Printers, Scanners & Resolving Their Issues.● Configuration and troubleshooting of Network devices like routers, switches & Access Points.● Managing all I.T inventory and IT related documents.● Provided Help Desk Support to All End Users.● Installation OS, User’s Required Software and Create Image Backup Using different Tools.● Provide timely and effective technical assistance to end- users and internal stakeholders.● Respond to support tickets, emails, or phones calls and resolve issues.● Identify and prioritize incident based on their impact and urgency.● Coordinate with relevant teams to ensure incidents are resolved and properly documented.● Implement and monitor security measures, including firewalls rules and other polices. ● Apply security patches and updates to system and software to protect against vulnerabilities.● Ensure software licenses are up-to-date.● Maintain documentation of system configurations, troubleshooting procedures, and user guides.● Monitor system performances, resource utilization and network traffic.● Identify and address performance bottlenecks and proactively recommend optimizations.● Collaborate with cross-functional teams to address complex issues and projects.

Faisalabad, Punjab, Pakistan

JOB RESPONSIBILITIES: • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Monitor network performance, traffic, and utilization to ensure operation. • Diagnose and troubleshoot network issues like connectivity problems, latency, and packet loss. • Respond promptly to network-related incidents and outages, identifying root causes and implementing solutions. • Configure and maintain network devices, including routers, switches, firewalls, and load balancers. • Ensure proper routing and VLAN configurations. • Implement and manage network security measures, including firewalls, and detection systems. • Use network diagnostic tools to identify and resolve connectivity and performance issues. • Analyze network traces and logs to pinpoint the source of problems. • Plan and execute network hardware and software upgrades, ensuring operations.

Lahore, Punjab, Pakistan

Provide technical assistance and support for incoming queries and issues related to computer systems,software, and hardware.• Monitor network performance, traffic and utilization to ensure operation.• Diagnose and troubleshoot network issues, such as connectivity problems, latency, and packet loss.• Respond to network- related incidents and outages promptly, identifying root causes and implementing solutions.• Configure and maintain network devices, including routers, switches, firewalls and load balancers.• Ensure proper routing, VLANs configurations.• Implement and manage network security measures, including firewalls, detection systems.• Use network diagnostic tools to identify and resolve connectivity and performance issues.• Analyze network traces and logs to pinpoint the source of problems.• Plan and execute network hardware and software upgrades, ensuring operations.• Create and update network documentation to assist with troubleshooting.

Bachelor Of Science - Bs, Computer Science, A+

Ics

10Th