Muhammad Umar Ilyas Email and Phone Number

• Program Manager: Converting a large basic IT Infrastructure into Dynamic Business Enabler infrastructure. • Definition of KPIs for Staff & regulating Workflows & Business Process Mapping for Enterprise.• Reporting to CIO and Leading a Team of 92 professionals (Sr Mngrs, Mngrs, Engrs & Technicians) & ensuring 24/7/365 IT operations & support across country for 400+ locations.• Member of IT Strategic Committee headed by CIO.• Responsible for CAPEX and OPEX planning & approval for IT Department. The Current supervised CAPEX/OPEX exceed PKR 2000 M.• IT Strategic Planning for the new applications, system upgrades & enhancements.• Devising and maintaining SLAs and OLAs with external & internal stakeholders.• Managing NOC & SOC with 24/7/365 monitoring, reporting, ticket tracking and escalation(s), to ensure proactive smooth operations and business services (Billing operations, ERP, CRM and Office automation Services). Management of Help Desk for IT / App Support for 6000+ users across country• Business Process mapping & automation to ensure that IT shall be kept aligned to ensure availability, reliability, integrity & security of business functions and streamlining revenue values.o Design, Management & Ops for PTCL Nerve Centre with an area of over 15000 sq ft as per TIA 942, Tier iii– iv compliance and guidelines.o Migration of Data Centre, including Complete Billing System, ERP, CRM, Intranet, Sec appliances, BI Systems, Exchange Data Collectors to new facility.• Project Director for Infrastructure Monitoring Project (NOC)• Project Director for IP Based Call Centre• Project Director for IT Fabric as per Tier-iii compliance• Project Director for IT Infrastructure & App Securityo Establishment of 24/7 SOC Operations for proactive monitoring of threat to Business Apps & Systems.• Project Director for Could Computing Environment for Business and Enterprise.• Project Director for Enhancement of DR setup & uplifting Business Continuity

• Prepared, presented & got approval from Executive/Advisory members for IT Security Policies & IT Strategic Planning.• Service Management as per the ITIL framework, standardization of processes for enterprise IT Ops.• Leading a team of 33 staff members, including Mngrs, Asst Mngrs, Technical Executives.• Project Manager Info Sec Infrastructureo Reporting to Executive Management, senior member of Team responsible for providing security governance, guidance, project management & consultancy including engagement & presentation to senior mgmt of the Business and IT.o Designing of Info Sec Infrastructure, which included deisgn of network, system, IT Governance principles, incident management, disaster recovery plans and guidelines to ensure minimum downtimes for IT services.o Established, defined, document & implementation of information security guidelines, policies, procedures & processes in accordance to company policy & best practices (ISO27001 & ITIL)• Project Manager CAN Revamp @ PTCL Headquarters, Islamabad o Project developed and designed to meet the intents of high availability, secure and flexible network for Headquarters. • Managed Nationwide Enterprise network with more than 370 sites, as well as leading a Team of IP network and technical support Engineers to ensure availability of services & network support by 24/7.• Technical lead for design and implementation of Perimeter security project, successfully deployed ISS Proventia IPS and ISS Proventia Network Mail Security system.• Responsible for Networks and IT Security meeting with technical and operational standards including Change, Incident and Problem Management.

•Lead the development and implementation of a broad, coordinated set of plans and programs to meet the goals and priorities of the company.•Continuously improve project management toolkits and methodologies used within Lifelong. Provide expertise and consulting to project managers in the process of project management and in the softer skills of team dynamics, team building and group motivation.•Managing end to end projects assigned including initiation, planning, executing and closing with smooth transition from development and handover to operations through systems deployment, process development and user trainings.•Performing gap analysis w.r.t. requirements against deliverables, delivered solution against organizational established baselines of quality and information security, as per ISO 9001 and ISO 2700x, respectively.•Involve in network planning, high and low level design and solutions to major upcoming enterprise LAN/WAN and network security projects.•Leading a team of 04 members, including Technical Managers and project coordinator.•Defining, implementing and evaluating SLAs, SOPs, RFPs and Network/Security policies and procedures for the enterprise network.•Ensuring security policies and procedures are implemented effectively, firewalls are put into practice and maintained correctly, implementation and management of IPS and IDS, monitoring and reviewing of security logs, ensuring that network designs are meeting with security policy.•Planning developing and implementing information security policies, standards and guidelines for authorized and secure communications based on ISO 27001 / ISO/ BS 17799.•Managing departmental procurement requirements, contracts and vendor management.

• Supporting project initiatives and development of cost breakdowns for systems solution issues.• Leading a team of 03 members.• Advising and consulting internal clients responsible for the architecture, design, implementation, and deployment of infrastructure and applications on appropriate security controls to manage risk and meeting compliance with ISO standards.• Research and evaluate new technologies, security risks, threat and solutions for architect reliance and integrity by managing security risks and follow-through implementation.• Carried out comprehensive analysis of the inherent weaknesses in the network stacks and operating systems resulting in their vulnerability to denial of service attacks. (Five Research Papers accepted and presented at various International Conferences and Forums)• Definition of key test scenarios and completion of verification testing to ensure solution is complete and meets the business requirements• Conceded entire exercise to develop a Strategic Information Management (SIM) plan for District Government, Lahore, Pakistan. • Analyzing wireless network protocol stacks for performance and security strengths. Worked comprehensively on WLAN Standards IEEE 802.11, Port Based Security Standard (IEEE 802.1X) and Enhanced Security Standard for Wireless Networks (IEEE802.11i). Pioneered in pronouncement of the security loopholes and vulnerabilities in recent IEEE 802.1X and IEEE 802.11i standards.

Carried out in-depth analysis of the inherent weaknesses in Windows based Operating Systems, Network Stacks and Wireless Solutions. Trace back and audit of IT Systems, vulnerability assessment, penetration testing and enhancement in hardening the Telecom Infrastructure. Major work was classified.

Worked as a Research Associate on the award winning Pakistan Academic Intranet project carried out by NUST. The project to interconnect 48 public and private sector universities spread all over Pakistan. Project received USD 0.7 million for pilot implementation and subsequent expansions.

Provided consultancy services to the Amiri Diwan (Equivalent to Presidency) in Kuwait for installation of information systems and computing infrastructure based on analog modems and routing for some remote locations.