Muhammad Umer Khalid Email & Phone Number

Islamabad, Islāmābād, Pakistan

* Proven track record of leading and mentoring cross-functional teams (NOC, Rates, and Sales) to achieve company growth and revenue targets.* Strong experience in project management, including planning, scheduling, monitoring, and controlling technical projects with a focus on cost optimization and operational efficiency.* Demonstrated ability to interact with vendors and stakeholders, and build new connections to drive business growth.* Successfully managed end-to-end technical project activities for teams in Pakistan and Ghana, including training, project planning, scheduling, monitoring and controlling, and achieving monthly growth targets.* Proven leader in enhancing the quality of leadership of staff by applying all necessary actions, e.g. training, promotions, auditing, and disciplinary actions while optimizing project costs and enhancing operational margins and growth.

Islamabad, Islāmābād, Pakistan

* Expertise in monitoring and configuring VOIP wholesale traffic operations on multiple C5 exchanges, Digitalk SBC, Sippy, Jarasoft SBC, and Star Trinity Switch.* Strong experience in routing management, provisioning of A-Z routing (LCR, Percentage routing, Distribution routing, ANI-based routing), and escalation of network issues to relevant stakeholders for timely resolution.* Proven ability to analyze Call Data Records (CDRs) and identify technical reasons for issues, bugs, and errors such as High PDD, Low ACD, Low ASR, FAS issues,s, etc.* Demonstrated experience in troubleshooting network systems and making improvements to network routing.* Skilled in acquiring, maintaining, and reporting on network performance management, capacity planning, and utilization trend analysis.* Adept in fault management of the network design and configuration, and making recommendations to improve functionality and quality.

Islamabad, Islāmābād, Pakistan

Asterisk VOIP System Administrative (NAYAtel) Aug-2015 – July 2018Experience in NGN Voice Core network of a leading Triple Play Service provider. An expert of VoIP, C4, C5, asterisk and PABX exchange switches, Linux based servers, possess a sound knowledge of NGN, enterprise IT networks, voice Circuit switched and Packet Switched core networks. • Red hat Centos 5, 6, 7. Linux Gentoo with BICOM solution, Windows 7, 10. • Languages: Bash, MYSQL, Shell scripting, Dial plan and AGI.• Telephone Platform: Asterisk 11.6 (cert), free PBX, VICI Dial, secure CRT, putty toll application.• Linux OS Installation & troubleshooting. Cloud Virtualization Basics (SAN and computing resources• MySQL database creation, queries and troubleshooting.Huawei SoftX3000 & Huawei UMG8900 and DINSTAR Media gateway• Support Engineer in commissioning and installation of services at Huawei SoftX3000 and Huawei UMG8900 • Commissioning and installation of DINSTAR media gateway. • Performed Acceptance Testing of all the Nayatel voice services, Possesses a sound knowledge of Boards and logical structure.• Deployment of Interconnect of 15 E1s (Configuration, provisioning), Provisioning of voice services (PRI, SIP Trunk), SIGTRAN link configurations • Troubleshooting of all service level, mapping, and dialing issues of Voice services, Bundle configuration and troubleshooting on RAD IP MUX.

Bachelor'S Degree, Electrical (Electronics), Cgpa 3014

Bachelor’S Degree, Electronics Engineering, 3.14 Cgpa