• Conduct intake interviews to assess client needs and eligibility for various immigration pathways, determining their eligibility and performing timeline analysis of being PR ready for over 1200 clients• Maintain clear and consistent communication with clients, keeping them informed of case progress and addressing their questions and concerns• Perform administrative duties including answering phones, taking and delivering messages, processing incoming and outgoing emails, and sending template correspondence to clients handling an average of 20 emails and 50 calls per week• Assist in creating Express Entry and Provincial Nominee Program (PNP) profiles for clients in collaboration with RCICs• Participate in team meetings and collaborate effectively with colleagues, including Regulated Canadian Immigration Consultants (RCICs), contributing to 06 team projects• Conduct research on immigration policies and procedures, staying up to date on changes and requirements• Contribute to the continuous improvement of processes and procedures within the immigration department, leading to a 20% increase in on-boarded clients

• Implemented a business communication channel to address employees' concerns and improve productivity/reduce salary expenses by 15%• Organization of upskill training and development program for employees to reduce absenteeism by 70% • Prepared and analyzed monthly Sales Finance Business Reports to curate future strategies for the business• Led analytics to assess the risk appetite of the Company and participate in discussions to reduce bad debt by 10%• Proactively explore options to expand the customer base by implementing enhanced marketing strategies and diversifying the product portfolio• Overseeing social media accounts and marketing campaigns to generate 194 sales leads fortnightly

• Pioneered the 1st rooftop sports facility in the city of Lahore (Pakistan) featuring Cricket, Badminton and Football• Designed, executed, and evaluated a digital marketing campaign using Meta Business Suite (FACEBOOK), making a reach of 42k+ people each month and generating 128+ potential leads• Developed and managed an online booking system for customers to enhance their booking experience• Designed a loyalty program for frequent customers to boost monthly recurring revenue (MRR)• Managed social media presence to gain visibility and boost revenues by 300%• Planned phase II of the project to open a bar offering fresh food and drinks to enhance customer experience

• Mentor for 100+ prospective students with admission-related queries and university life• Assisted at recruitment events such as conducting virtual open days for the upcoming students• Organized campus tours for prospective students to highlight campus facilities and the University’s achievements

• Assisted students during the admission process to promote facilitating culture of the University• Provided counseling to 500+ prospective students in choosing a degree program in line with their personal interests and educational background.• Invigilated and maintained a conducive environment during the University’s entrance examination for 2 weeks.• Led a team of 10 people effectively and ensured smooth communication of strategic objectives to members daily.