The promotion to head grows the responsibility to have a more through collaboration with all stakeholders in and out of the organisation. The most important thing in growing organisation is to have clear and united focus.

Leading a technical sales engineering team responsible to work with integrated partners. The team works in a Matrix structure under Sales and Partnerships division with a team 50 sales executives working on business growth and acquisition. My team is also responsible for coordinating with operational teams for a specific business segment and most importantly being a bridge between customer and product/engineering teams.Responsibilities: Pre-sales for of the shelf products, Integrations (API/ SKDs (iOS / Android ), mobile apps, web), Technical Operations, Product enhancement, Process Improvements, Trainings, Feedback to internal teams.Payments: Online / e-comm, CNP, terminals, mPOS, EMV, NFC, open/closed loop, Pay by link, Invoice, Gift Cards, PCI-DSS

Pre-sales and providing end to end solution for Digital Banking, Corporate portfolios, Virtual Cards, Charge-Cards, Acceptance / Acquiring, Loan Payments, Incentive Payment programs, Multi-currency Programs, (Open) API Platform, Apple Pay, Google Pay, 3D Secure 2.0 / SCA(strong customer authentication) / PSD2(Payment Service Directive) / RBA (Risk Based Authentication), PCI-DSS(Payment Card Industry Data Security Standard), Authorization Forwarding model.Working for European region with e-money and issuing licenses and Middle eastern region for payment processor and BIN sponsorship model.Corporate and consumer BIN model and understanding of money flow in prefunding, settlement, collection accounts.

Client facing, technical pre-sales and requirement gathering. Providing solution for all components within the scope of the client project. Align roles and responsibilities of all the parties involved and outlining scope or work for Wirecard internal teams.Consult solution for Wirecard’s central software platform within Issuing, Payment & Risk and Value Added Services Division. Responsible for dedicated client projects from pre-sales until launch.Define the entire solution with the client and according to the client specificationsAdvise the client on their implementation strategy. Consult with the business analysts of our central software platform to understand new functionalities in order to define high-level epics in the project plan. Organize, prepare and host client workshops in order to define the project scope together with the client. Support the sales team in the pre-sales phase with product and solution-related client questions. Be the primary contact for client for all in-depth product and solution questions in the pre-sales phase of the project. Support the sales team with tender and RfP processes as well as proposal creation. Preparation of technical and business concepts on how to satisfy the client's business needs with available products and solutions.Analyze client’s business processes and system landscape. Definition of client-specific solution changes and extensions together with the business analystConsulting for client including conducting workshops (also on-site)Write and maintain client level specs and requirement documentsCoordinate with external partners for new functionalities (App, Signup)

Got promoted to Senior Business Analyst looking into more wider domain to leverage experience of industry with Prepaid card complete implementations in different locations around the globe.Continued with the role to complete the projects I was working on and after completion of the projects, shifted to focus on the new Client facing and more diverse role of Senior Solution Consultant that I was selected for to represent the MEA region for Wirecard.

Evaluate customer requirement, select the right product and services, evaluate enhancements, assess timelines, judge impact, documenting requirements and solution, highlight risks and communicate delivery to relevant stakeholders making a win-win situation for both the customers and Wirecard. In the fast evolving payment industry where methods and services are being introduced and adopted globally, new solutions and strategies have to be scrutinized from business analyst perspective before commencing viable notions. Enrich the product and guiding clients to effectively use matching services in accordance to their region and portfolio is where business analyst role will truly be utilized needing his technical and domain knowledge with understanding of emerging oppertunities and constrains of environment/scope.

Providing viable and cost effective solutions for all the products in TPS portfolio. Looked after new opportunities and major clients in Asia, Pakistan and Bangladesh region.The role is about realizing the needs of the customer and providing them the best and feasible solution looking and the time and cost constraints.

Leading two teams and twenty resources. Accountable for Requirement Gathering phase, Development, QA, Implementation and Post cut-over issue resolution.Managing leading financial institutions (Banks, Exchange houses, Micro Finance Banks and Telecoms) in multiple regions of the world Lebanon (Credit Libanais Bank), UAE (Al Fardan Exchange, Al Ansari Exchange), Qatar(Doha Bank, Ooredoo telecom), Bangladesh (BRAC Bank, Dhaka Bank) and Pakistan (United Bank Limited, Waseela Microfinance Bank Limited and Faysal Bank).

Responsible for delivery / execution stage of projects for Major TPS Clientele using the Switching products. Responsibility includes Requirement Gathering phase, Development, QA, Implementation and Post cut-over issue resolution.Working with a team of 10 resources formed of Developers, QA, testers and Implementation engineers.Managing leading financial institutions (Banks, Exchange houses, Micro Finance Banks and Telecoms) from different countries such as Lebanon (Credit Libanais Bank), Middle East (Al Fardan Exchange, Al Ansari Exchange), Bangladesh (BRAC Bank) and Pakistan (United Bank Limited, Waseela Microfinance Bank Limited and Faysal Bank)

Designing the best solutions as per industry practices followed. Covering the financial impact areas for Banking, Telecom Industry and Exchange houses using TPS's switch IRIS.Managing Clients in Pakistan, Bangladesh and Middle East.Involved in Pre-Sales of new projects, Managing a team of Project Developers, Reviewing Code level Changes and Product Enhancement.

Analyzed, Developed and tested solutions for Client base in Pakistan,Lebanon and Bangladesh.Using C++ and Oracle, Axis2c , Linux Scripting, SOUP UI. Integration and certifications with known switches such as VISA, MasterCard, Union Pay and others.

Project and product based development on multi institutional CMS, ATM controller and switching solutions. Achievements include projects for leading financial institutions in Pakistan and Middle East.• Multi Institution implementation of Debit Card management system across Pakistan.Enabling E-Commerce transaction for a reputed bank. Bio-metric authentication & Card-less transactions involving Government DB for leading Banks. Enabled Internet banking transactions through web based interface. Developed API interfacing for CRM.• Implemented Visa money transfer via 1-Link. Credit Card and Loan Payments through ATM & internet banking at Cardless Cash at in Kuwait. USSD based Bill payments, Funds transfer and statement request processing for telecom. Remittance through NI (Network International) on ATM. Closed loop Salary Disbursement and Remittance interface via UAE Switch, ATM and POS.• Billing / Fee structure enhanced for foreign currency handling at Product.• Migration of Settlement and ledger branch. • Funds transfer using mobile application (innov8). Developed scheduled funds transfer transactions through web based user interface for Bank. • Bill payments services on NDC ATM.

Certification of ATM with ATM Controller and Switch over ISO8583.Managed a small team and developed interesting projects such as Biometric verification using Palm Verification device.Used Linux scripting, Hardware drivers and RedHat Linux to support the ATM Machines and Server.

Development for ISO8583 message specification based transaction processing system for first ATM Machines Manufactured in Pakistan.Biometric Authentication/Registration module development.Licensing Module developed to restrict application being used on additional hardware.Transaction Administrator for electronic journaling at different ATM terminals.