Muhammad Umer Email & Phone Number

• Strategy, Governance and Operationalization of Business Continuity program for IT assets.
• End to end Management & Governance of Vulnerability Management program.
• Supporting E8, ISO22301, NIST, ISO27001 and IPCR audits.
• Supporting SOC and Engineering teams in incident triage, process, and control establishment.
• Administering and implementing Vulnerability scanning tools and scoping integration with ITSM tools.
• Identifying, prioritizing, and remediating vulnerabilities across Cloud, Network, Data Center & Endpoint assets.

Sydney, New South Wales, Australia

• Perform GRC functions and representing Foxtel in NewsCorp Global Cyber GRC team.
• Ensuring controls are implemented and supporting Operations in Vulnerability Management.
• Build out the Assurance framework/documentation for minimum control of Tier-1 assets.
• Gathering requirements from business to provide best practices and customized Cyber trainings.
• Uplifting the Cybersecurity trainings completion rate in organization.
• Maintain PCI-DSS and NIST CSF compliance and ensuring processes, evidence and controls are in place.

Sydney, Australia

- Providing 1st & 2nd level support to premium OTT platforms (KAYO Sports, BINGE, Watch NRL, Watch AFL).- Platform Security (In-house SOC), Mitigating attacks and managing security incidents. - Service delivery, QoS, Analytics, Troubleshooting, and Customer Experience Management (CEM).- Debugging Service issues, management of underline APIs, Platform.

Sydney, New South Wales, Australia

Mentoring High School students. Trying to make a difference in their lives.

• Outsourced operations of Telenor Pakistan as Nokia Managed Services project.
• Ensuring a smooth transition of NOC from Telenor Group to Nokia Managed services model.
• Supporting in restructuring for SOC (Service Operation Center) framework.
• Leading a team of engineers to provide front end support of all core entities (CS/PS Core, LDI, VAS, Billing, Data, Financial services, CRM and IT platforms) and rigorous follow-up of issues till resolution.
• Understanding service requirements and mapping them with IT/Telco systems for E2E implementation.
• Collaboration with Customer Care/Ops/Planning/Regulatory stakeholders across the organization to maintain High levels of customer service.

• Led a team of 10 dynamic engineers to provide front end support of all Core entities (Voice/Packet Core, LDI, VAS, Billing, Data, Financial services, CRM and IT platforms & infrastructure) and rigorous follow-up of.
• Exceptionally handled increase in 30% workload without any additional resource by tools and SOP optimization.
• Collaborated with Customer Care/Operations/Regulatory/Marketing stakeholders across the organization to maintain High levels of Customer Service.
• Acted as Change Manager in Change Approval Board meetings for Network Changes validation.
• Supervised regular audits of ITIL processes including Incident Management, Change Management, Service Level Management, Configuration Management and BCP.
• Coordination with Voice/Data/Billing/VAS/Financial Services/Business Intelligence/ Planning teams to rollout new services, defining SLAs/ WLAs to support operations.

• Provided Technical support and surveillance of Core, VAS, LDI, Charging, Data Center Nodes for GSM/UMTS network using centralized monitoring applications of OSS system and vendor specific EMS in NOC Front Office 24/7.
• Acting as First line of Maintenance and escalating issues to SLM teams and follow-up till resolution.
• Fault handling of Network issues and following Incident Management & Change Management procedures
• Voice, Data, VAS Core KPIs network performance monitoring and analysis of anomalies
• Problem Management by identification, reporting and performance benchmarking to avoid reoccurrence.
• Configuration Management and running health checks on the network entities and their periodic updates.

Worked as a Project Engineer (July 2010 till November 2010) in Micro Electronics International (MEI). My job was deployment, configuration and testing of High Capacity LOS Microwave (VHF, HF) links.

Champaign, Illinois, USA

Two months internship at Beckman institute in University of Illinois Urbana-Champaign in summer 2009.I was a part of Statistical Speech Technology group under supervision of Mark A.Hasegawa Johnson. My work was related to speech processing, analysis and Automatic Speech Recognition techniques.

Master Of Science - Ms, Engineering Management

Project Management Operations Management Technology Management Quality Engineering Advance Research Methodologies Design, Patent, Contract.

Bachelor Of Science - Bs, Electrical (Telecommunication) Engineering