Software Engineer
CurrentProvide exceptional technical support to global customers of i2c inc, ensuring their success by troubleshooting andresolving functional issues while adhering to Service Level Agreements (SLAs). Facilitate seamless communicationbetween customers and internal/external colleagues worldwide to effectively resolve application problems and fostera positive team environment. Act as a frontline support resource, gaining expertise in i2c inc’s products and systems to troubleshoot and debug functional issues for global customers. Take ownership of technical issues throughout thesupport lifecycle, collaborating with internal Technical Staff and recommending custom solutions to meet client needs.● Identify and implement opportunities to optimize and automate workflows, reducing operational burden andenhancing efficiency across various projects.● Leverage expertise in SQL/MySQL, Unix/Linux operating systems, and the Google Cloud platform to enhancetroubleshooting and problem-solving capabilities.● Effectively communicate technical information to both technical and non-technical audiences in a B2Benvironment.● Expertise in i2c’s SaaS product, MyCardPlace, providing support for API integrations (REST, SOAP), log-level debugging, and optimizing system performance.● Develop Looker studio reports and business dashboards for analytics and performance management.● Fluent in English, with a strong interest in communicating with diverse cultures, ensuring effective collaboration with global stakeholders.● Document troubleshooting steps and problem resolutions, contributing to knowledge sharing anddepartmental growth.
