“There is only one boss. The customer―and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”―Sam WaltonSelf-driven, detail-oriented and accomplished customer services & sales management expert with a broad skill-set in business development, brand building, sales operations, customer services and promotional activities, I possess experience in orchestrating customer service strategies that develop, grow & support brand performanceAlong with strong commitment I have expertise in contact center operations, resource and budget development, Tele/consumer sales management, market/competitive analysis, corporate sales, strategic sales planning, KPIs monitoring, sales analysis, quality assurance/control & market intelligence/segmentation. I am proficient in handling customer queries and strengthening strong customer-brand relationships I am contributing as exemplary Senior Manager – Business Operations; assiduously conducting visits clients and meetings with clients to provide information regarding product to meet requirements of customer, while fostering and maintaining internal and external relationships with customersI possess up-to-date knowledge and understanding of customers’ demands & needs while designing and implementing customer driven strategies to improve resilience of current environment. I am capable of going extra mile for customer happiness & satisfaction========================================================================Specialties: Customer Services Management | Tele/Consumer/Corporate Sales Management | Service Quality Management | Customer-Centric Strategy | Contract Negotiation | Process & SOPs Development | Risk Assessment & Mitigation | New Business Development | Strategic Business Planning | Facilities Management | CRM & Customer Loyalty | Business Reporting Skills | Team Building & Leadership Skills| Queries & Complaint Handling========================================================================I am looking for management-level position in the customer services & sales management domain, UAE & abroad, and can be reached through below-mentioned channel:Email: pkmusman@icloud.com