Currently working as a Sr. IT Specialist in a Kuwait (IT) based organization Multi TechnologySolutions (MTS). MTS Company is in hospital partnership with Kuwait Cancer Control Centre(KCCC). Listed below are highlights of my duties with MTS Co/KCCC:- IT specialists to provide overall help desk support for 2500+ users based hospital (KCCC).- Collaborated with MOH Kuwait IT department to roll-out organization wide centralizednetwork (500+ network points); and also managed the first level network support on sitefor the MOH data centre related activities.- Installed and supervised the backbone servers (IBM, HP, window 2008 R2)implementation for Hospital Information System, Lab Information System and CorporateIntranet portal.- As a supervisor of IT department, managed the IT assets through ITIL defined processes.Kept the updated record of IT inventory, hardware inventory and other IT supplyinventory.Muhammad Usman Resume – IT Specialist 20232 Muhammad Usman Resume- As a supervisor managed the IT incident and IT problem ITIL processes; and kept theupdated issues log for all the IT tickets/cases.- Worked with MOH data centre teams to establish MS exchange, active directory, emailsand shared calendars for the KCCC department heads and departmental users.- Introduced a MS Excel based system for all the technicians to log their daily issues.Provided IT management with monthly statistical reports.- Provided basic computer training sessions for the end users. Provided over 100 sessionsof IT training.- Worked with senior management in implementing IT standards across all users includingdesktop standards, security standards and quality standards.- Provided level 1 and 2 IT support for the KCCC users including desktop break fix, softwareinstall, and MS office install, MS outlook configuration, DNS configuration and securityconfiguration.

I am currently working as a Senior IT Specialist on a project with University Health Network (UHN) for Kuwait Cancer Control Center in Technical support. Achievements• Installation, configuration Active Directory and Additional Active Directory on Windows Server 2008 R2• Installation, configuration Microsoft Exchange 2010 on Windows Server 2008 R2• Installation and configuring Microsoft SQL Server 2008 R2 on windows clustering • Installation, Configuration of DNS, DHCP, DFS Servers• Provide desk side support Services for ad hoc customer training and how-to assistance.• Configure MS outlook on end user devices and provide user training.• Install and configure MS office tools on end user devices and provide user training • Provide desk side support Services for Supported Desktop Standard Products at the customer’s work location and remote users within the established procedures.• Creating Disk Clones by using Ghost Software• Fix network related issues for end user connectivity • Differentiate network issues and escalate them to 3rd level support for troubleshoot• Provide recovery assistance for file corruption and restores• Providing day to day support for Cisco Video conference Machine in KCCC Boardroom • Providing Intranet and Internet Support for KCCC User’s• Support all standard desktop software and hardware devices • Responsible for critical IT Services like servers, client workstation, application level troubleshooting, training, switch configuration Installation.

Currently working as a Sr. IT Specialist in a Kuwait (IT) based organization Beshara group.Beshara group is in 4 years hospital partnership with Kuwait Cancer Control Centre (KCCC).Listed below are highlights of my duties with Beshara group/KCCC:- IT specialists to provide overall help desk support for 2500+ users based hospital (KCCC).- Directly reporting to the IM/IT project manager for core infrastructure and help deskrelated projects.- Based on IM/IT strategy, assisted IM/IT manager to perform enterprise level ITassessment for hardware, network, software and IT supply.- Collaborated with MOH Kuwait IT department to roll-out organization wide centralizednetwork (500+ network points); and also managed the first level network support on sitefor the MOH data centre related activities.- Installed and supervised the backbone servers (IBM, HP, window 2008 R2)implementation for Hospital Information System, Lab Information System and CorporateIntranet portal.- As a supervisor of IT department, managed the IT assets through ITIL defined processes.Kept the updated record of IT inventory, hardware inventory and other IT supplyinventory.- As a supervisor managed the IT incident and IT problem ITIL processes; and kept theupdated issues log for all the IT tickets/cases.- Worked with MOH data centre teams to establish MS exchange, active directory, emailsand shared calendars for the KCCC department heads and departmental users.- Introduced a MS Excel based system for all the technicians to log their daily issues.Provided IT management with monthly statistical reports.Provided level 1 and 2 IT support for the KCCC users including desktop break fix, softwareinstall, and MS office install, MS outlook configuration, DNS configuration and securityconfiguration.- Provide 1st level support for hospital video conferencing system for the KCCC clinicians fortheir remote consults, lectures and conferences.

ANHAM is a contracting company created by the principals of the Arab Supply and Trading Company ("ASTRA") of Saudi Arabia; GMS Holdings (a principal founder of Munir Sukhtian International) of Amman, Jordan; and HII-Finance Corporation of Vienna, Virginia, USA. ANHAM and its affiliates combine trade, contracting, and logistics entities and strategic management expertise in addition to a vast range of technical experts in several major industries Manage client orders using client approved web based software platform, DSS Manage company web based software application program, SAP. Monitor & track vehicles by GPS system connected through SAP utilizing Google Earth. Handel the tasks of managing designated routes with focus on customer service. Responsible for recognize entire route according to locations day and time. Handel the task of planning loading areas for each order to facilitate efficient workflow. Invoice, Order update, local market request, drivers information, trucks information & status. Transportation mode request-reconfirming, transponder No. Updating manual mission tracker which we are using for our backup data if emergency we lose data from software SAP.

The DynCorp International team combines extensive real-world experience with resourceful, innovative planning to support mobilization, operational readiness, sustainment and development worldwide. Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology Creating standard server build Updating servers with latest service packs and hot fixes. Troubleshooting Active Directory replication problems. Creating standard process for group policy deployment Active Directory users and groups management. Implementation and administration of DNS, DHCP. Distribute packages via Dame ware across all the desktops and servers Review and remediate software distribution failures and to eliminate the problems that causes those failures. Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution. Creating standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request Preparing monthly work status report and updating technology specific documents Remote administration of servers for any problem across KBR offices related to Microsoft Windows operating system.