Muhammad Usman Email & Phone Number

Northampton, Gb

Thrapston, England, United Kingdom

Northampton, England, United Kingdom

Provided 1st and 2nd Line Support to Clients and Internal non-technical users and escalated and address client inquiries or technical issues.Created help desk tickets, troubleshoot, and resolved the issues adhering to the ITIL framework and SLA agreements.Determine hardware and network system issues using proactive troubleshooting techniques.Resolved a diverse range of technical issues across multiple systems and applications for customers and end users. Prepared new PCs and… Show more Provided 1st and 2nd Line Support to Clients and Internal non-technical users and escalated and address client inquiries or technical issues.Created help desk tickets, troubleshoot, and resolved the issues adhering to the ITIL framework and SLA agreements.Determine hardware and network system issues using proactive troubleshooting techniques.Resolved a diverse range of technical issues across multiple systems and applications for customers and end users. Prepared new PCs and Mobile devices according to internal policies on standardized software and security deployments.Responsible for imaging desktops and laptops using Microsoft Endpoint Configuration manager.Maintaining documentation of all support interactions in the system for future reference and addition to the knowledge base. Show less

Northampton, United Kingdom

•Work and collaborate with other senior staff to determine the range of goods or services to be sold, contributes to the development of sales strategies and setting of sales targets; •Discusses employer’s or client’s requirements, carries out surveys and analyses customers’ reactions to product, packaging, price, etc.; • Compiles and analyzes sales figures prepares proposals for marketing campaigns and promotional activities and undertakes market research; • Handles customer… Show more •Work and collaborate with other senior staff to determine the range of goods or services to be sold, contributes to the development of sales strategies and setting of sales targets; •Discusses employer’s or client’s requirements, carries out surveys and analyses customers’ reactions to product, packaging, price, etc.; • Compiles and analyzes sales figures prepares proposals for marketing campaigns and promotional activities and undertakes market research; • Handles customer accounts; • Recruits and trains junior sales staff; • Produces reports and recommendations concerning marketing and sales strategies for senior management; • Keeps up to date with products and competitors. Show less

Grays, England, United Kingdom

Az-104 Microsoft Azure Administrator, It

Sc-900 Microsoft Certified: Security, Compliance, And Identity Fundamentals, Information Technology, Certified

Az-900 Microsoft Azure Fundamentals, Information Technology, Certified

A+ Certified, Information Technology, Certified

Master Of Business Administration (M.B.A.), General

Ba (Hons), International Business Management

Certification, Information Technology, Certified

Microsoft IT Engineer Bootcamp.