*Carried out risk assessments and facilitated the implementation of the Quality Management for Service Excellence (QMSE) framework introduced by the PwC network.*Responsible for the operations and monitoring of all the ISQC 1 activities in the firm*Review monitoring procedures to assess design & operational effectiveness, periodically for continuous improvements. Identification of gaps, if any, are catered and eliminated to bring effectiveness to the procedures*Worked alongside the Real Time Assurance (RTA) Lead (Partner) in planning the real time reviews in accordance with the risk matrix and PwC Network provided guidance, subsequently monitoring the overall process, identifying thematic areas that require improvement , build action plan and take necessary actions and prepare presentations to be shared to the practice. *Facilitated a robust Root Cause Analysis (RCA) to help implement the right fixes and remediate thematic issues arising out of to minimize the risk of process failings.*Responsible for Preparing, implementing and monitoring a Real Time Quality Improvement Plan (QIP) which includes the action plan with deadlines on all the thematic issues identified during the Root Cause Analysis (RCA) of the Quality management system.*Greatest achievements at PwC: > Implementation & monitoring of PwC Audit Quality Indicators (AQI) Dashboard on a frequency of a quarter, to monitor quality metrics at firm and engagement level. This consisted of several AQIs spread across various ISQC 1 elements and local regulatory requirements, enabling territory leadership to get insights from dashboards regarding audit quality and issues at engagement levels. Further enhancing / excluding the AQI metrics as per the need. > Implemented Recognition & accountability Framework ( RAF) which evaluates performance of key audit personnel(Partners included) on the basis of PwC prescribed & leadership approved Key risk & Quality indicators.

I was responsible for the following * Follow & work with the instructions provided by compliance & audit*File foreign currency returns on ITRS (Return System) *Weekly report reconciliation of National Bank of Pakistan *Reporting of Operational losses*Ensure strict compliance in keeping documentation up to date

I was responsible for the following : *Administration of a Branch while following statutory and Bank Compliance *Complete implementation of SBP(Central bank) regulations/ circulars regarding Branch Operations. *Follow and implement all rules and regulations provided by UBL and SBP while providing excellent customer service *Work within the parameters of audit instructions

This period enabled me to learn & understand the job position of *Universal teller (UT), *Chief teller (CT), *Customer Service Representative (CSR), *Customer Service and Operations Manager (CSOM) and understood the risks involved in the branch operations and how to mitigate them.