Muhammad Waheed Email & Phone Number

Appleton, WI, US

Appleton, WI, US

-Communicating with end users, identifying their difficulties, and changing the applications as per their requirements-Implemented SLAs, ACLs, Catalog Client Scripts, Catalog UI Policies as per the requirements-Integrated with Active Directory using LDAP for authentication and Loaded users, groups, and roles into ServiceNow-Used Glide Record to retrieve.

Denver, Colorado, US

-Involved in ServiceNow Administration-Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions.-Worked on creating various front-end forms, and associated Client Scripts, UI policies, including advanced customizations-Configured ServiceNow discovery and orchestration-Created Business Rules, Client Scripts associated.

Rockville, MD, US

-Involved in interacting with customers, business, IT and identifying problem areas, gathering requirements and documenting-Successfully implemented Knowledge Management process with complete technical ownership in ServiceNow with complete implementations of Project Management Module and HR Service Delivery and HR Case management-Created some Critical.

Columbus, OH, US

-Perform requirements gathering and validate requirements with process owners for process enhancement.-Coordinate relationships business & technical teams to detail user stories (requirements) to be approved for Sprint & Release plans.-Collect, review, analyze, manage, backlogs (user stories & defects) from process owners and Service Owners.-Perform QA.

Orlando, FL, US

- Interacting with business people for requirements, queries, and clarifications- Responsible for low-level Design of the modules using UML and RAD- Responsible for software development & fixing of Bugs reported- Mapped various java classed with database tables using Top link- Coded EJB for the business layer- Responsible for base implementation using.