Muhammad Waheed Anwar Email & Phone Number

• Deals with wholesale / distributor / suppliers for new IT devices & equipment purchase
• Manage inventory stock and keep update all systems ready for any supply / orders
• Follow up with carrier channels for on time delivery & streamline process
• Resolve after sale service issues / inquiries or customer complaints
• Monitor costs and expenses related to monthly revenue projections
• Keep track new market digital tools / trends and competitor observation

ABU Dhabi

• Prospect for potential new customers by growing, maintaining and leveraging marketing network
• Meet the key decision makers within the organizations to build relationships for new business
• Plan approaches & develop proposals that match & fulfil to the customer’s needs and objectives
• Present bank products and services to new customers and enhance existing market relationships
• Explore opportunities for campaigns, services, and channels that will lead to an increase in sales
• Improve cross sell ratio by updated marketing materials, product knowledge and market analysis

Main Branch Abu Dhabi

• Manage a team of customer service representatives (CRS) responsible for lending & liabilities products in respect to buildup bank business portfolio
• Prepare lending proposals & applications for conventional & Islamic banking, over draft and accounts ensuring adherence to credit policies, and appropriate risk-return propositions
• Issuance of bank letters such as liability letter, no liability letter, delivery order, mortgage release letter, installment deferment letter, salary transfer letter as per customer request
• Attract with processing and credit admin departments for within time frame and accurately approvals in accordance with the laid down procedures.
• Monitor thoroughly all documentation process to any possible frauds and risks by following the standard process of checking / scrutiny / investigation.
• Provide weekly feedback to branch manager on process adherence and any observed inconsistencies through Branch Exception Reporting Mechanism.

Electra Street, Abu Dhabi

• Manage individual business generation for retail liabilities & assets products such as Payroll Accounts, Investment Products, Fix Deposits and Corporate Credit Cards & Loans
• Calling on new and existing customers (Corporate/ Individual) for business growth and development whilst applying proactive approach
• Maintain excellent rapport with all client relationships under portfolio
• Handle day to day customer queries and issues whilst ensuring maximum customer satisfaction
• Ensure complete documentation compliance with bank’s policy
• Coordinate with credit risk & disbursal units and maintain strong follow up for timely approvals

Lahore, Punjab, Pakistan

• Responsible for team management, product marketing and coaching for team members
• Acquire new customers for business development through mobilizing sales team
• Conduct credit analysis and client investigation including checking of liabilities to asses the customer credit worthiness
• Coordinate with corporate office, credit department for credit approvals, and documentation thereof till final disbursement with credit administration department
• Ensure that quality of business sourced is satisfactory under portfolio
• Conceptualize sales programs/ contests and other lead generation activities for the sales team

Master'S Degree, Business/Managerial Economics

Bachelor'S Degree, Economics