Muhammad Waheed Anwar Email & Phone Number

• Deals with wholesale / distributor / suppliers for new IT devices & equipment purchase• Manage inventory stock and keep update all systems ready for any supply / orders• Follow up with carrier channels for on time delivery & streamline process• Resolve after sale service issues / inquiries or customer complaints• Monitor costs and expenses related to monthly revenue projections• Keep track new market digital tools / trends and competitor observation• Align marketing strategies for digital social media to target new business opportunities• Plan administrative procedures and devise ways to effective communications with all channels

Abu Dhabi

• Prospect for potential new customers by growing, maintaining and leveraging marketing network• Meet the key decision makers within the organizations to build relationships for new business• Plan approaches & develop proposals that match & fulfil to the customer’s needs and objectives• Present bank products and services to new customers and enhance existing market relationships• Explore opportunities for campaigns, services, and channels that will lead to an increase in sales• Improve cross sell ratio by updated marketing materials, product knowledge and market analysis • Responsible for monthly targets, after sales service and delivering sales figures as committed.• Prepare /process applications for Islamic & conventional retails products adherence to credit• Follow up with operation, credit and disbursal units for timely approvals and disbursements• Resolve customer complaints and inquiries via customer relationship management system • Consult with company management to introduce new products & services campaigns• Monitor any possible frauds and risks by following the bank anti- money laundering and fraud policies

Main Branch Abu Dhabi

• Manage a team of customer service representatives (CRS) responsible for lending & liabilities products in respect to buildup bank business portfolio• Prepare lending proposals & applications for conventional & Islamic banking , over draft and accounts ensuring adherence to credit policies, and appropriate risk-return propositions• Issuance of bank letters such as liability letter, no liability letter, delivery order, mortgage release letter, installment deferment letter, salary transfer letter as per customer request• Attract with processing and credit admin departments for within time frame and accurately approvals in accordance with the laid down procedures. • Monitor thoroughly all documentation process to any possible frauds and risks by following the standard process of checking / scrutiny / investigation. • Provide weekly feedback to branch manager on process adherence and any observed inconsistencies through Branch Exception Reporting Mechanism. • Adhere to all policies and processes and maintain an up to date / balanced inventory of all security stationery to ensure an acceptable risk rating by Audit• Ensure any changes / modifications to the processes and policies made by HO are timely implemented.

Electra Street, Abu Dhabi

• Manage individual business generation for retail liabilities & assets products such as Payroll Accounts, Investment Products, Fix Deposits and Corporate Credit Cards & Loans• Calling on new and existing customers (Corporate/ Individual) for business growth and development whilst applying proactive approach• Maintain excellent rapport with all client relationships under portfolio • Handle day to day customer queries and issues whilst ensuring maximum customer satisfaction• Ensure complete documentation compliance with bank’s policy• Coordinate with credit risk & disbursal units and maintain strong follow up for timely approvals

Lahore, Punjab, Pakistan

• Responsible for team management, product marketing and coaching for team members• Acquire new customers for business development through mobilizing sales team• Conduct credit analysis and client investigation including checking of liabilities to asses the customer credit worthiness• Coordinate with corporate office, credit department for credit approvals, and documentation thereof till final disbursement with credit administration department• Ensure that quality of business sourced is satisfactory under portfolio• Conceptualize sales programs/ contests and other lead generation activities for the sales team• Develop alternate channels for business sourcing and referrals under the bank credit policy guideline• Conduct sales calls individually or with sales team to market large prospective customers• Provide feedback to the Sales Manager on the acceptance level for various products in the market & suggest changes to provide impetus to the sales efforts

Master'S Degree, Business/Managerial Economics

Bachelor'S Degree, Economics