to customer inquiries, and respond promptly with accurate information.• Transaction Processing: Handle business transactions and settlements, includingremittances, by verifying customer details, collecting necessary documentation.• Compliance and Risk Management: Adhere to Anti-Money Laundering (AML)requirements, verifying identification documents, and following proper protocols tomitigate risks.• Cash Handling: Verify currency authenticity using cash counting machines,issue official transaction receipts, and ensure accurate processing of cheques and accounttransfers.• Remittance Processing• CASMEX• SMARTEX• IShield• Standard Operating Procedure• Complaint Management• Cash Handling• Microsoft Office• Negotiation• Marketing

Provides fast and excellent customer service to the customers in a very professional way complying with SGOT Rule (Smile – Greet – Offer– Thank).• Respect and comply with AML rules, policy and procedures of the company at all times• Collect all supporting documents for the transactions conducted and arrange for keeping them in files as per the uniform filing systemand AML policies of the company. Arrange for transfer of such documents to the warehouse• Resolve customer complaints independently, wherever possible• Read, understand, sign and follow all the announcements from the Head Office or Admin Office• Forward technical support requisitions to Admin Office• Respect office guidelines of the company and always keep the counter, drawers, tables and workplace neat and clean.• Attend all telephone calls and give transfer rate / information as required by the callers• Promote and cross sell new products and services introduced by the company among customers• Convey his/her training needs to the Branch Manager and attend training programs• Provide adequate and necessary information whenever required to Head Office, Administration office or various departments of thecompany• Adhoc assignments as required by the immediate line of authority

• Receiving incoming material and routing to appropriate area or personnel.• Filling work orders from production, packaging assemblies and receiving into finished goods.• Measuring and reporting the effectiveness of the department activities.• Developing and maintaining departmental work instructions for all tasks.• Establishing or updating work procedures to meet warehouse demands as dictated by production schedules.• Interpreting company policies to workers and enforcing safety regulations.• Recommending measures to improve quality of service of department and equipment performance.• Receiving incoming material and routing to appropriate area or personnel.• Filling work orders from production, packaging assemblies and receiving into finished goods.• Measuring and reporting the effectiveness of the department activities.