• Managed and oversaw operations of 8 busy sales locations in both Dubai and Abu Dhabi stores with supervision of 24 employees.• Provided efficient and accurate reports to higher management about stock levels, order proposals, sales and promotions, and timely required discounts.• Prepared the proposals to Dubai Duty Free, Etihad, Virgin Megastore, Jashanmall, and noon.com and got the best orders in company’s history.• Email communication with all suppliers, clients, local and international customers, shipping and logistics companies for effective and recorded communication.• Coordinated international shipments, got best possible quotes from TNT, DHL for imports also including overseeing day to day operations.• Liaised with accounts department to ensure accurate and timely payments of invoices for our clients and suppliers as necessary.• Trained all new sales staff about company policies, sales and customer service, point of sales and inventory management at sales locations.• Solved all the issues faced by sales staff regarding POS and customer disputes.

• Attracted new customers and retained existing clients with outstanding customer service.• Stocked, organized and replenished inventory with accuracy and efficiency.• Enthusiastically conversed with customers about purchase needs and available products.• Escorted customers to products, answered questions about products, and made sure all doubts are cleared and no additional help was needed.

• 100% customer service by greetings, relation buildings and responding to their inquiries.• Monitored all activities to ensure that customers receive satisfactory service.• Dealt with complicated circumstances with timely decisions and handled complaints.• Applied creative techniques to achieve / exceed store sales target.• Communicated with retail agents and reported daily sales.