Muhammad Zulhilmi Email and Phone Number

Experienced in working as IT Support Engineer majoring in IT Helpdesk.-Serve as the first point of contact for customers seeking technical assistance over the phone or email-Perform remote troubleshooting through diagnostic techniques and pertinent questions-Determine the best solution based on the issue and details provided by customers-Walk the customer through the problem-solving process-Direct unresolved issues to the next level of support personnel-Provide accurate information on IT products or services-Record events and problems and their resolution in logs-Follow-up and update customer status and information-Pass on any feedback or suggestions by customers to the appropriate internal team-Identify and suggest possible improvements on proceduresExperienced Information Technology Technician with a demonstrated history of working in the consumer electronics industry. Skilled in C++, CodeIgniter, Networking, Adobe Photoshop, and JavaScript. Strong information technology professional graduated from Universiti Teknologi MARA.