Muhammad Umair Email & Phone Number

Australia

• Managing Skyphonez’s E commerce Seller Accounts (eBay, Amazon,Reebelo, Kogan etc) as a Customer Care Team Lead.• Knowledgeable with major Emai and Chat Support Softwares likeZendesk, eBay, Salesforce, Amazon, Shopify, Etsy, Reebelo, Kogan• Handle 80 + chats daily, with duties including responding to pre orderqueries and post order queries.• Trained 7 new emloyees.• Recieved an average 89% Customer Satisfaction rating, 15% higherthan company average.• As a Team Lead, collected customer feedback and made processchanges to exceed customer satisfaction goals.• Creating a weekly department evaluation report for supervisors andmanagement. Reports included any problem areas in the departmentrequiring attention and suggestions on how to resolve these issues.

Malaysia

• Worked in foodpanda ( APAC ) campaign as an email and chat support representative.• Served foodpanda virtually• Maintained my stats in Super Panda category from the first week.• Trained juniors and shared my experties and strategies.• Responded 130+ chats daily and maintained the quality.• Addressed customer inquiries in an acurate fashion and maintained up-to-date records at all time.

Australia

• Managed Mobileciti’s E-commerce seller accounts as an E-commerceManager.• Got experience in inventory management, Digital marketing strategiesand Production Management.• Designed , executed and maintained SEO strategies to ensure toprankings of all product listings on search engines.• Drove marketing initiatives to increase product visibility and marketperformance.• Researched competitive solutions and maintained competitive marketcomparison and evaluations.• Also provided accurate information and resolutions in response tocustomer queries.• Managed the resolution process for customers relating to data andapplications.