Hi. I’m a Customer Care Specialist & E-Commerce Manager.I’m an energetic Customer Service Representative with 2+ years of experience, resolving complex customerinquiries. Passionate about building strong customer relationships and driving brand loyalty. I am Customer-focused and calm under pressure, trained in diagnostics and advanced troubleshooting techniques. I define my mission to provide quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers. Dedicated to identifying customer needs and delivering effective solutions to all problems. As an E-commerce Manager, I have experience in Inventory Management, Microsoft Office, Marketing Strategy, Production Management. I have designed, executed, and maintained SEO strategies to ensure top ranking on search engines. I love meeting people, building relationships with them, understanding what makes someone unique. I love maintaining a positive and friendly disposition with customers.Knowledgeable with major customer service and E-commerce software like Zendesk, Salesforce, eBay, Amazon, Shopify, Reebelo, Kogan, Etsy, etc.