Muhammad Umair Email & Phone Number

Australia

• Managing Skyphonez’s E commerce Seller Accounts (eBay, Amazon,Reebelo, Kogan etc) as a Customer Care Team Lead.
• Knowledgeable with major Emai and Chat Support Softwares likeZendesk, eBay, Salesforce, Amazon, Shopify, Etsy, Reebelo, Kogan
• Handle 80 + chats daily, with duties including responding to pre orderqueries and post order queries.
• Trained 7 new emloyees.
• Recieved an average 89% Customer Satisfaction rating, 15% higherthan company average.
• As a Team Lead, collected customer feedback and made processchanges to exceed customer satisfaction goals.

Malaysia

• Worked in foodpanda ( APAC ) campaign as an email and chat support representative.
• Served foodpanda virtually
• Maintained my stats in Super Panda category from the first week.
• Trained juniors and shared my experties and strategies.
• Responded 130+ chats daily and maintained the quality.
• Addressed customer inquiries in an acurate fashion and maintained up-to-date records at all time.

Australia

• Managed Mobileciti’s E-commerce seller accounts as an E-commerceManager.
• Got experience in inventory management, Digital marketing strategiesand Production Management.
• Designed, executed and maintained SEO strategies to ensure toprankings of all product listings on search engines.
• Drove marketing initiatives to increase product visibility and marketperformance.
• Researched competitive solutions and maintained competitive marketcomparison and evaluations.
• Also provided accurate information and resolutions in response tocustomer queries.