Muhammad Abdallah Email & Phone Number

Cairo, Egypt

Duties:1- Strategic Planning:- Develop and implement growth strategies aligned with the company's overall objectives.- Identify market opportunities and potential areas for expansion.2- Customer Acquisition:- Lead initiatives to acquire new customers through Sales, and other channels.- Analyze customer acquisition metrics and optimize acquisition plans for better results.3- Retention and Upselling:- Implement strategies to retain existing customers and encourage upselling of additional products or services.- Monitor customer satisfaction and address any issues to enhance overall customer experience.4- Product Development:- Collaborate with product teams to identify and prioritize features that can contribute to user growth.- Ensure alignment between product development and growth strategies.5- Performance Metrics Tracking:- Define and track KPIs to measure the success of growth initiatives.6- Budget Management:- Manage budgets allocated for growth initiatives and ensure cost-effective strategies.7- Credit Risk Policies & Assessment:- Conduct thorough analysis of credit risk associated with the fintech credit product.- Implement risk assessment models and methodologies to evaluate the creditworthiness of applicants.Achievements:1- Operational Efficiency (Cost Ratio -11%):- Approach: Salary scheme adjustments, task optimization.- Result: Trimmed operational costs by 11%.2- Customer Expansion (Base +7%):- Approach: Acquisitions, new area focus, and current area fine-tuning.- Result: Grew customer base by 7%.3-Revenue Boost (Top Line +30%):- Approach: Strategic offers, promos, and marketing synergy.- Result: Achieved a 30% increase in revenue.

Cairo, Egypt

Duties:- Identify areas of improvements and concerns in business operational areas and provide appropriate action plans. Develop and implement business KPIs to improve business operational efficiency.- Analyze root causes of business problems and recommend corrective actions.- Creating channels to track actions taken by other stakeholders & responsible for on-going evaluation of these actions.- Provide optimal business solutions to achieve operational and financial goals.- Monitor business performances regularly and generate performance reports to management.- Participates in establishing the strategic plan's OKRs.Achievements:● Cost Optimization: By giving the best route for each courier priority, improved the dispatching logic resulted in a 30% reduction in the cost per visit.● Courier Performance Optimization: By utilizing the courier's working hours we increased the number of visits per agent by 36%

Cairo, Egypt