Cloud Operation Engineer
CurrentCloud CRE O&M Engineer at iWhaleCloud (Alibaba Cloud KSA)Orchestrated Cloud Billing and CRE system management, ensuring precision in billing processes and refining requirements for enhanced user satisfaction.Effectively communicated with front-line customers, analyzed issues from their perspective, and conducted troubleshooting, showcasing a user-centric approach.Led User Acceptance Testing (UAT) sessions to validate system functionality, contributing to the seamless operation of the Cloud Revenue Engine.Oversaw the operations and maintenance (O&M) of OpenStack systems, supporting monitoring and evolutionary operation in the Linux platform.Demonstrated expertise in virtualization technologies, including OpenStack, Kubernetes, and Docker.Spearheaded network planning, infrastructure planning, and migrations. Deployed monitoring platforms for system and application monitoring, including Prometheus and Grafana. Played a pivotal role in the strategic planning of infrastructure operations and the migration of application.