Muhammad Abdur Rahim Email and Phone Number

Responsibilities: Providing operational systems user support for enterprise applications in Infor LN - Baan.Works closely with the Infor Systems Operations, Finance, Warehousing Departments and other associated support teams in order to manage the day-to-day operations in transactions, reports, and daily queries.Work With internal and external business partners to streamline business processes, improve operational efficiencies and identify current issues.Perform duties as… Show more Responsibilities: Providing operational systems user support for enterprise applications in Infor LN - Baan.Works closely with the Infor Systems Operations, Finance, Warehousing Departments and other associated support teams in order to manage the day-to-day operations in transactions, reports, and daily queries.Work With internal and external business partners to streamline business processes, improve operational efficiencies and identify current issues.Perform duties as other assigned that may or may not be position related with positive professional attitude and handle multiple tasks concurrently. Manage relationships with vendors and 3rd party consultants that provide support for ERP applications.Provide a support tracking data base and dashboard to work as part of cross line of business teams and with other IT resources. Show less

Responsibilities:Be an integral part to supporting CEO, CTO and IT executives with valuable inputs for progress of various IT projects, includes storage and broadcasting of information at all important levels.Initiate assignment of system and required software to new joiners and ad-hoc system data requirements which include space management on PC & servers etc.Communication with the client and business users on daily and weekly collaboration meetings to understand the… Show more Responsibilities:Be an integral part to supporting CEO, CTO and IT executives with valuable inputs for progress of various IT projects, includes storage and broadcasting of information at all important levels.Initiate assignment of system and required software to new joiners and ad-hoc system data requirements which include space management on PC & servers etc.Communication with the client and business users on daily and weekly collaboration meetings to understand the requirement and also to explain the limitations and support boundaries for the changes to be implemented and supporting their planned outages.Professionally and proactively handle all complaints reported by customers should communicate to internal resolver groups and respective personnel for problem resolution.Maintains applications by fixing bugs implementing updates and Reviews functional and technical requirements for completeness as per SLA.Liaison with Application and IT support team and ensure that all issues are addressed, all software & hardware issues are logged in the online portal of “Issue Log System” and update once the task is completed. Interact with different external stakeholders providing IT procurement to complete job tasks and manage administrative functions of different IT systems including IT Assets management. Show less

Responsibilities: Providing Web Methods expertise in the areas of operational and production systems support across multiple enterprise applications.Providing 1st and 2nd level 24X7 on call supports in Data center to resolve Help Desk tickets as assigned, identify solutions for the problem to ensure resolution in a timely manner.Other responsibilities include in Web Methods architecture: Installation / migration through Wm Deployer as well as administration of all Web Methods… Show more Responsibilities: Providing Web Methods expertise in the areas of operational and production systems support across multiple enterprise applications.Providing 1st and 2nd level 24X7 on call supports in Data center to resolve Help Desk tickets as assigned, identify solutions for the problem to ensure resolution in a timely manner.Other responsibilities include in Web Methods architecture: Installation / migration through Wm Deployer as well as administration of all Web Methods components (Integration servers, brokers, adapters, custom packages etc) across multiple High Availability Sun Cluster environments.Production moves – Support production deployment at application/server level and determines configuration and operational requirements for development team.Self motivated, with ability to work in both a team environment and individually in identifying problems to determine root cause for service failure and support escalation.Ensure appropriately updated and patched, ensuring system security, reliability and coordinated with team comply with relevant department, procedures and guidelines pertain to customer support.Major changes in Saudi Telecom Company’s - IT, two decade old ICMS (Integrated Customer Management System) replaced by SIEBEL/CRM and IRB/Billing systems, as from Integration Operation - EAI team actively involve and work closely to sort out the operational issues. Show less

Responsibilities:- Responsible for providing 24X7 supports in shifts at Data center to SABB B2B clients to monitor high volume e-payment real time transaction activities.- Working knowledge with Web Methods: Integration servers, Brokers, Adapters and Trading networks.- Collaborate inter-departmentally with other team members and vendors to identify the root cause of application errors reported by customer to provide possible workarounds and resolution on time.- Monitoring… Show more Responsibilities:- Responsible for providing 24X7 supports in shifts at Data center to SABB B2B clients to monitor high volume e-payment real time transaction activities.- Working knowledge with Web Methods: Integration servers, Brokers, Adapters and Trading networks.- Collaborate inter-departmentally with other team members and vendors to identify the root cause of application errors reported by customer to provide possible workarounds and resolution on time.- Monitoring AIX File System, determining health of the systems to ensure their availability and performance.- Participate in Data Centre monthly Role swap, Disaster Recovery strategy and Business Recovery Process activities.- Maintaining reports on day-to-day and weekly basis depending on predefined procedures.- Other IT Support related tasks as deemed appropriate by management for Call Centre & FOS (Front Office System) application for treasury in the bank. Show less

Responsibilities: Responsible for technical support providing infrastructures support for the computers running in the organization, Software Installation & Hardware Maintenance.Ensuring availability of the MFG/PRO system and computers in the organization. Assisting in backup of essential information from time to time, all End-User’s Email & PC applications systems support.

Responsibilities:- Programming experience as an Oracle PL/SQL Developer in Analysis, Design and Implementation of Business Applications using the Oracle Relational Database Management System (RDBMS).- Customization of packaged application using Developer 2000, Forms 5, Report 3.- Created Back-End Stored Procedures, Functions and Triggers.- Design the logical & physical data model of the application- Designing the user interface… Show more Responsibilities:- Programming experience as an Oracle PL/SQL Developer in Analysis, Design and Implementation of Business Applications using the Oracle Relational Database Management System (RDBMS).- Customization of packaged application using Developer 2000, Forms 5, Report 3.- Created Back-End Stored Procedures, Functions and Triggers.- Design the logical & physical data model of the application- Designing the user interface, Coding, testing and debugging.- Preparation of User manual & Demonstration of the application- Design, Analysis and Development of the tool- Testing and implementation on Oracle Server- Testing on Oracle Forms Server for remote administration Show less