- Increased computer security by 12% by developing an Application Scrutiny Protocol. Leveraged Microsoft Excel and Carbon Black Live Query for comprehensive analysis of developer reputations and update frequencies, fortifying application integrity.- Directed over 50 incident response operations, mitigating threats on platforms like Carbon Black and AWS GuardDuty. Utilized Splunk for log analysis, playing a pivotal role in upholding system security and rapid threat response.- Engineered and implemented a Nginx-based honeypot on Amazon EC2, integrating HTTP basic authorization. Optimized log forwarding to Datadog, creating a specialized dashboard for effective monitoring and intelligence gathering on potential cyber threats.- Proactively enhanced key software, including Okta, by activating advanced security features, thereby strengthening the company's cybersecurity defenses and protecting critical data.

- Collaborated with cross-functional teams of fellow interns to build and upgrade over 600 computer systems, ensuring optimal functionality and performance.- Provided efficient on-site and remote support to employees using Bomgar, achieving a 100% rate in swiftly resolving technical issues and enhancing employee satisfaction.- Successfully managed 4,000 employee accounts in Microsoft Intune and Microsoft Active Directory, ensuring not only streamlined access to company resources but also maintaining high standards of account safety and security.- Achieved a 13% reduction in phishing emails by proactively identifying and blocking suspicious domains in Mimecast, enhancing the overall security posture of the company.

•Provided comprehensive operational support to the General Manager, including performing inventory checks, managing employee schedules, and ensuring adherence to quality control standards.•Developed and executed social media advertising campaigns, leading to a 14% increase in weekly sales and a strengthened brand reputation.• Streamlined the order-taking process by 30% through the implementation of an upgraded point-of-sale (POS) system, resulting in increased efficiency and reduced errors.•Addressed customer complaints and concerns in a timely and professional manner, utilizing strong communication and problem-solving skills to ensure positive customer experiences.