• Stand-by IT Support project between PT. Mitra Services Infotama, PT. Berca Hardayaperkasa, and PT. Kalimantan Prima Persada at INDEXIM Coalindo, ensuring successful technical support deployment • Configured and staged over 100+ new computers and notebooks for deployment to various departments, ensuring readiness for use • Performed preventive maintenance on 100+ computers and notebooks, reducing downtime by 15% and improving device longevity • Provided remote and in-person… Show more • Stand-by IT Support project between PT. Mitra Services Infotama, PT. Berca Hardayaperkasa, and PT. Kalimantan Prima Persada at INDEXIM Coalindo, ensuring successful technical support deployment • Configured and staged over 100+ new computers and notebooks for deployment to various departments, ensuring readiness for use • Performed preventive maintenance on 100+ computers and notebooks, reducing downtime by 15% and improving device longevity • Provided remote and in-person support for various departement users using TightVNC, maintaining a 95% satisfaction rate in problem resolution • Installed and troubleshooted hardware, software, and printers, resolving 95% of issues on first contact and minimizing service disruptions • Initiate setup and deployment of Ubiquiti devices, including wireless radios, switches, and access points, improving network stability and coverage across the facility • Implemented CCTV systems across multiple locations, improving security monitoring Show less

• Stand-by IT Support between PT. Berca Hardayaperkasa and PT. Kalimantan Prima Persada at the INDEXIM Coalindo site • Staged and configured over 100+ new computers and notebooks, ensuring all devices were pre-installed with necessary software for immediate use • Conducted preventive maintenance on more than 100+ computers and notebooks, decreasing hardware failures and increasing device lifespan • Provided remote and in-person support for various departement users using TightVNC… Show more • Stand-by IT Support between PT. Berca Hardayaperkasa and PT. Kalimantan Prima Persada at the INDEXIM Coalindo site • Staged and configured over 100+ new computers and notebooks, ensuring all devices were pre-installed with necessary software for immediate use • Conducted preventive maintenance on more than 100+ computers and notebooks, decreasing hardware failures and increasing device lifespan • Provided remote and in-person support for various departement users using TightVNC, maintaining a 95% satisfaction rate in problem resolution • Installed and troubleshooted hardware, software, and printers for various departments, reducing downtime and ensuring smooth daily operations • Assisted the ICT department with daily tasks, including setting up CCTV and radio wireless systems Show less

• Validated over 500+ new user entries using the web-based DALAPA application, ensuring 100% data accuracy and compliance with company standards

• Assisted the IT department with daily tasks such as troubleshooting hardware and software issues, ensuring smooth operations across all departments • Performed testing and maintenance on all IT hardware and software