Muhammad Afra Email & Phone Number

Bogor, West Java, Id

Jakarta, Indonesia

• Provide technical support for .NET-based applications, including troubleshooting and resolving issues reported by clients.• Analyze application logs and perform root cause analysis to identify and address underlying problems.• Collaborate with development teams to implement bug fixes, patches, and enhancements to improve application stability and performance. • Monitor application performance and proactively identify potential issues or areas for optimization.• Document support processes, troubleshooting procedures, and solutions to facilitate knowledge sharing and training.• Communicate effectively with clients and internal teams to provide updates on issue resolution and support activities.• Daily/monthly Production Batch cycle monitoring on functional results and performance checking, and conducting a quick fix for incidents, if any.

Depok, Jawa Barat, Indonesia

• Developing data master of system financing with Laravel.• Developing module operational of ERP System with Codeigniter.• Developing application school with .NET.• Developing with Jquery and Datatables.net.• Developing with database PostgreSQL, MySQL and SQL Server.• Create new branches, commit, push, and merge request project GIT with Bitbucket.

Jakarta Raya, Indonesia

• Answer and log technical assistance requests via phone, email or ticketing system.• Diagnose and solve basic technical problems experienced by users.• Provide step-by-step guidance to users to solve simple problems.• Perform installation and configuration of new hardware or software.• Help users understand applicable IT policies and procedures.• Perform basic system monitoring to ensure the availability of IT services.

Bogor, Jawa Barat, Indonesia

• Create work schedules to ensure data entry targets are achieved.• Inputting physical data into a web-based application system.• Collaborate with the IT team on system updates or improvements related to data entry.• Ensure the tools and software used by the data entry team are functioning effectively.• Ensure all data entered into the system is accurate, complete, and follows the required format.• Guide the data entry team members.• Check and recapitulate daily data.

Jakarta Pusat, Jakarta Raya, Indonesia

• Coordinate teams and resources for program implementation.• Collaborate with other divisions to support program success.• Develop schedules, and program work plans.• Helped work in the program division.

Bachelor'S Degree, Informatics, 3.29

Associate'S Degree, Computer/Information Technology Administration And Management, 3.28