Muhammad Ali Email & Phone Number

Hawalli, Kuwait

Conducted comprehensive API testing using Postman API and performed meticulous application module testing to identify and resolve integration issues efficiently.Proactively communicated with clients to understand their integration needs, provided expert guidance on API integration, and implemented solutions, resulting in a notable enhancement of client satisfaction by 30%.Conducted regular maintenance and troubleshooting for over 100 network components, including switches, routers, and access points, ensuring optimal performance.Streamlined asset procurement processes, resulting in a 20% reduction in costs and improved inventory control.Administered and maintained the 3CX phone system, ensuring seamless communication for over 50 employees within the organization.

Kuwait City, Al Asimah, Kuwait

Mastered organizational software and hardware, reducing issue resolution time by 75%.Managed and configured 100+ new user accounts in Active Directory, ensuring security and proper setup.Created and managed shared folders on Windows Server, optimizing data accessibility and organization.Resolved application bugs, contributing to a 20% reduction in customer complaints.Managed the creation and onboarding of 100+ employees' email accounts in Office 365, streamlining communication processes.