Muhammad Ali

Muhammad Ali Email and Phone Number

Technical Business Analyst @ IW EXPRESS
Muhammad Ali's Location
Frankfurt, Hesse, Germany, Germany
About Muhammad Ali

I am an experienced IT Support Specialist with over 5 years of hands-on experience in managing and optimizing technology infrastructure. Currently, I am enhancing my skills in cybersecurity, aiming to transition into a specialized role in this field. My expertise includes desktop and network support, Office 365 administration, and Active Directory management. I recently passed my eJPT certification to deepen my knowledge and skills in penetration testing and ethical hacking.

Muhammad Ali's Current Company Details
IW EXPRESS

Iw Express

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Technical Business Analyst
None
Website:
iwexpress.com
Employees:
55
Muhammad Ali Work Experience Details
  • Iw Express
    Technical Business Analyst
    Iw Express
  • Innerworks Design And Build
    It Support Specialist
    Innerworks Design And Build Oct 2023 - Present
    Hawalli, Kuwait
    Conducted comprehensive API testing using Postman API and performed meticulous application module testing to identify and resolve integration issues efficiently.Proactively communicated with clients to understand their integration needs, provided expert guidance on API integration, and implemented solutions, resulting in a notable enhancement of client satisfaction by 30%.Conducted regular maintenance and troubleshooting for over 100 network components, including switches, routers, and access points, ensuring optimal performance.Streamlined asset procurement processes, resulting in a 20% reduction in costs and improved inventory control.Administered and maintained the 3CX phone system, ensuring seamless communication for over 50 employees within the organization.
  • Kuwait Ministry Of Finance
    It Support Specialist
    Kuwait Ministry Of Finance Sep 2019 - May 2023
    Kuwait City, Al Asimah, Kuwait
    Mastered organizational software and hardware, reducing issue resolution time by 75%.Managed and configured 100+ new user accounts in Active Directory, ensuring security and proper setup.Created and managed shared folders on Windows Server, optimizing data accessibility and organization.Resolved application bugs, contributing to a 20% reduction in customer complaints.Managed the creation and onboarding of 100+ employees' email accounts in Office 365, streamlining communication processes.

Muhammad Ali Education Details

Frequently Asked Questions about Muhammad Ali

What company does Muhammad Ali work for?

Muhammad Ali works for Iw Express

What is Muhammad Ali's role at the current company?

Muhammad Ali's current role is Technical Business Analyst.

What schools did Muhammad Ali attend?

Muhammad Ali attended University Of Management And Technology - Umt.

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