Muhammad Ali Kurd Email & Phone Number

United States

Istanbul, Turkey - Remote

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

• Develop objectives for the call center’s day-to-day activities
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.
• Strong coaching and leadership skills, ability to motivate employees.
• Decisiveness and attention to detail.

Karāchi, Sindh, Pakistan

• Handling of Inbound & Outbound Calls / Emails
• Maintain, Update Old/New Customer’s contact details in database & Office PBX System.
• Receiving Inbound & Outbound email from customers for Assessment.
• Sending Questionnaires to customers and asking them to send CV and answer.
• Calculate point for FSW, PNP Program & Express Entry.
• Collection of Educational Documents from Clients for Verification process.

England, United Kingdom

• Inbound Responsibilities.
• Working in a UK based Travel Consultant & Email Coordinator.
• PNR creation through SABRE System. Ensuring maintenance of performance and quality standards.
• Handling customers through email correspondence.
• Patiently and courteously listen to calls from the customers, understand the nature of the problem and resolve their issues.
• Provide information to the customers regarding Reservation, Ticketing, Flight Scheduling,

Karāchi, Sindh, Pakistan

• Inbound Responsibilities.Working as a Travel Consultant, Email & Chat Coordinator.
• PNR creation through SABRE System.
• Ensuring maintenance of performance and quality standards.
• Handling Emergency Response Cell (ERC).
• Handling Complaint Management System (CMS).
• Handling Frequent Flyer Program and correspondence with members through email correspondence.