Muhammad Ali Kurd Email & Phone Number

United States

Istanbul, Turkey - Remote

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

● Develop objectives for the call center’s day-to-day activities● Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.● Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.● Knowledge of management principles and familiarity with company products, services, and policies.● Strong coaching and leadership skills, ability to motivate employees.● Decisiveness and attention to detail.● Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Karāchi, Sindh, Pakistan

● Handling of Inbound & Outbound Calls / Emails● Maintain, Update Old/New Customer’s contact details in database & Office PBX System.● Receiving Inbound & Outbound email from customers for Assessment.● Sending Questionnaires to customers and asking them to send CV and answer.● Calculate point for FSW, PNP Program & Express Entry.● Collection of Educational Documents from Clients for Verification process.● Maintain All Education Documents (As per Requirements, apply for new documents, Degree, Transcripts, etc. etc.)● Sending / Receiving email to Higher Education Commission, IBCC, and other Local & International Educational Institutions for Degree, Transcripts and other Educational related documents for Verification and Attestation.● Handling for Incoming & Outgoing emails● Maintain folders for daily Incoming & Outgoing emails date wise on daily bases ● Maintain, Update entries for Incoming & Outgoing emails in email Register, database ● Handling for Incoming & Outgoing – mails/tracking● Maintain folders for daily Incoming & Outgoing - mails date wise on daily bases ● Maintain, Update entries for Incoming & Outgoing mails in mail Register, database and track them with Courier Services

England, United Kingdom

Inbound Responsibilities.• Working in a UK based Travel Consultant & Email Coordinator.• PNR creation through SABRE System. Ensuring maintenance of performance and quality standards. • Handling customers through email correspondence.• Patiently and courteously listen to calls from the customers, understand the nature of the problem and resolve their issues.• Provide information to the customers regarding Reservation, Ticketing, Flight Scheduling, • Availability, Cancellation charges, Extra Baggage & Creation, Cancellation & Confirmation of the online booking as customer desired.Outbound Responsibilities.• Implies working on Cancelled/Rerouted/Scheduled affected Flights and others.Working on Ticket Home delivery

Karāchi, Sindh, Pakistan

Inbound Responsibilities.Working as a Travel Consultant, Email & Chat Coordinator.• PNR creation through SABRE System.• Ensuring maintenance of performance and quality standards. • Handling Emergency Response Cell (ERC).• Handling Complaint Management System (CMS).• Handling Frequent Flyer Program and correspondence with members through email correspondence.• Patiently and courteously listen to calls from the customers, understand the nature of problem and resolve their issues.• Generally, manage to assist the customers regarding their queries / complaints.• Provide information to the customers regarding Reservation, Ticketing, Flight Scheduling, Availability, Cancellation charges, Extra Baggage, Cancellation & Confirmation of the online booking as customer desired.Outbound Responsibilities• Implies working on Cancelled/Rerouted/Scheduled affected Flights and others.Working on Ticket Home delivery