Muhammad Alwi Email & Phone Number

Indonesia

Focus on Productive Financing

Jakarta, Indonesia

• Create SOP and monitoring the entire process end to end operations
• Handling projects automation to accelerate process in operation
• Provide the solutions to all branches at Moladin related operational problems
• Leading & supervising operational team start from Credit Analyst, Final Verificator until Disbursement process
• Analyze credit term for customers to ensure their capabilities
• Create report to ensure the credit disbursement process

Lampung, Indonesia

• Leading 2 department (Underwriting & Service) to manage and operate internal branch office’s flow process to support Sales & AR Management departments
• Supervise and monitor daily, weekly and monthly activities of Branch Service & Underwriting departments
• Ensure achieving the Customer Satisfaction Index
• Ensure service quality performance in handling customers via ticketing, phone, email, chatand walk in
• Analyze cost and maintenance of all activities and supporting facilities for office activities
• Analyze credit term for customers to ensure their capabilities

Bandar Lampung, Lampung, Indonesia

• Lead Underwriting Department to ensure team reach the KPI
• Control and monitor branch’s flow process as regulated by companies SOP and InternalMemorandum
• Act as the decision maker within branch regarding operational issues
• Analyze credit term for customers to ensure their capabilities
• Monitoring surveyor to ensure the survey result

Greater Jakarta Area, Indonesia

• Handling project E-Contract & E-Signature for internal, dealers and customers.
• Handling project E-Filling for internal storage and saving document contract

Greater Jakarta Area, Indonesia

• Handling report related First Cut Report, Financial Services Report and OSR (Ones Sheet Report) for all brand (Toyota, Daihatsu, Isuzu and Non-Astra) make analitical and presented to BOD
• Involved in calculating Average Selling Rate
• Involved in project Management Control System (MCS) on sales

Greater Jakarta Area, Indonesia

• Handling charges related to FBL (Fulfillment by Lazada) include prepare commercial and tax invoice;
• Handling delivery charges for local and cross-border sellers;
• Involved in payment weekly and biweekly sellers;
• Involved in solving seller’s dispute which related with finance issue;
• Ensure that all information and supporting documents are properly stored

Greater Jakarta Area, Indonesia

• Follow up shipment status to 3PL such as JNE, LEX and RPX
• Pitching sellers who want join to Master Account, give them guidance how to fulfill the packages and activation their Master Account - Claim lost status order to finance team o Answering the ticket below 24 hours

Indonesia

• Reconcile bank account
• Reconcile shipping fee and recalculate, then give reimbursement to sellers
• Preparation invoice guarantee deposit from sellers.
• Recalculate error charge commission based on complain sellers.
• Adjustment add manual case by case
• Recalculate error charge shipping fee Master Account based on complain sellers

Greater Jakarta Area, Indonesia

• I will describe my responsibilities:
• I make some reports about budgeting for all division ini TMMIN.
• Using SAP system to get some data about budget property control in TMMIN