Muhammad Alwi Email & Phone Number

Indonesia

Focus on Productive Financing

Jakarta, Indonesia

● Create SOP and monitoring the entire process end to end operations● Handling projects automation to accelerate process in operation● Provide the solutions to all branches at Moladin related operational problems● Leading & supervising operational team start from Credit Analyst, Final Verificator until Disbursement process● Analyze credit term for customers to ensure their capabilities● Create report to ensure the credit disbursement process● Monitoring day to day all branch operations at Moladin

Lampung, Indonesia

● Leading 2 department (Underwriting & Service) to manage and operate internal branch office’s flow process to support Sales & AR Management departments● Supervise and monitor daily, weekly and monthly activities of Branch Service & Underwriting departments● Ensure achieving the Customer Satisfaction Index● Ensure service quality performance in handling customers via ticketing, phone, email, chatand walk in● Analyze cost and maintenance of all activities and supporting facilities for office activities● Analyze credit term for customers to ensure their capabilities● Monitoring day to day business and also surveyor team

Bandar Lampung, Lampung, Indonesia

● Lead Underwriting Department to ensure team reach the KPI● Control and monitor branch’s flow process as regulated by companies SOP and InternalMemorandum● Act as the decision maker within branch regarding operational issues● Analyze credit term for customers to ensure their capabilities● Monitoring surveyor to ensure the survey result

Greater Jakarta Area, Indonesia

● Handling project E-Contract & E-Signature for internal, dealers and customers.● Handling project E-Filling for internal storage and saving document contract

Greater Jakarta Area, Indonesia

● Handling report related First Cut Report, Financial Services Report and OSR (Ones Sheet Report) for all brand (Toyota, Daihatsu, Isuzu and Non-Astra) make analitical and presented to BOD● Involved in calculating Average Selling Rate● Involved in project Management Control System (MCS) on sales

Greater Jakarta Area, Indonesia

● Handling charges related to FBL (Fulfillment by Lazada) include prepare commercial and tax invoice; ● Handling delivery charges for local and cross-border sellers; ● Involved in payment weekly and biweekly sellers; ● Involved in solving seller’s dispute which related with finance issue;● Ensure that all information and supporting documents are properly stored

Greater Jakarta Area, Indonesia

● Follow up shipment status to 3PL such as JNE, LEX and RPX● Pitching sellers who want join to Master Account, give them guidance how to fulfill the packages and activation their Master Account - Claim lost status order to finance team o Answering the ticket below 24 hours

Indonesia

● Reconcile bank account ● Reconcile shipping fee and recalculate, then give reimbursement to sellers● Preparation invoice guarantee deposit from sellers.● Recalculate error charge commission based on complain sellers.● Adjustment add manual case by case ● Recalculate error charge shipping fee Master Account based on complain sellers ● Contacting and follow up sellers if they not received any payment from Lazada ● Educate seller about tax invoice● Answering ticket below 24 hours.● Build strong relationships with other division● Work effectively as team member, providing support, maintaining communication and updating team leader about issue

Greater Jakarta Area, Indonesia

I will describe my responsibilities :● I make some reports about budgeting for all division ini TMMIN.● Using SAP system to get some data about budget property control in TMMIN