Executive, Pudo Key Account (Support)
Current- Train and manage existing network of Ninja Points for daily operational processes and solve issues for it to achieve its full potential- Closely work with management and other departments to assist in market assessment efforts and provide on-the-ground insights-Building long term relationships and with key clients (shippers)-Ensure our partnerfollowing our SOP Guidelines ( stores requirement, parcel packaging, cross check received items)- Attends inquires, email,zendesk, slack within service level agreement (SLA)- Respond to shippers and partners queries in a timely and accurate way, via phone, email, chat or face to face- Working closely with operation team to enhance better flow process- Helps sales team up-sell or cross-sell services and products- Monitor shippers complaints on system log and reach out to provide assistance