Muhammad Amirul Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Delivered exceptional customer service by resolving inquiries, concerns, and complaints to maintain customer satisfaction. - Collaborated with cross-functional teams to address issues, ensuring that customer’s concerns are handled effectively- Maintained a strong knowledge of company products and policies, enabling quick and effective resolution of customer concerns. - Proactively identified potential customer issues and pre-emptive action to mitigate concerns to reduce negative feedback- Escalated critical customer issues to senior management while maintaining clear communication, ensuring transparency throughout the process.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Addressed and resolved a wide range of customer inquiries to maintain a high level of customer satisfaction through effective communication and problem-solving skills - Efficiently handled incoming phone calls and directing customers to the appropriate departments or personnel. - Conducted outbound calls to customers to address inquiries and resolve issues- Delivered detailed and precise information about the company’s products and services to customers ensuring they received up-to-date information to their questions- Monitored and managed the company’s queuing system to optimize efficiency and wait times- Maintained and updated employee records in the company’s database ensuring accuracy and compliance with company policies.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: • Program Siswa Sihat (PROSIS) (Bureau of Smoking Mediation) • English Reinforcement Class (Vice Program.

High School Diploma, Mass Communication/Media Studies

Activities and Societies: English Club (Treasurer) Communication Club (Member) - Collect funds for projects - Determine and approve.