- Delivered exceptional customer service by resolving inquiries, concerns, and complaints to maintain customer satisfaction. - Collaborated with cross-functional teams to address issues, ensuring that customer’s concerns are handled effectively- Maintained a strong knowledge of company products and policies, enabling quick and effective resolution of customer concerns. - Proactively identified potential customer issues and pre-emptive action to mitigate concerns to reduce negative feedback- Escalated critical customer issues to senior management while maintaining clear communication, ensuring transparency throughout the process.

- Addressed and resolved a wide range of customer inquiries to maintain a high level of customer satisfaction through effective communication and problem-solving skills - Efficiently handled incoming phone calls and directing customers to the appropriate departments or personnel. - Conducted outbound calls to customers to address inquiries and resolve issues- Delivered detailed and precise information about the company’s products and services to customers ensuring they received up-to-date information to their questions- Monitored and managed the company’s queuing system to optimize efficiency and wait times- Maintained and updated employee records in the company’s database ensuring accuracy and compliance with company policies.