• Conduct an in-depth analysis of current market outlook, trends, and changes of public transportation, as well as mobility within Klang Valley while carrying analysis on international benchmarking with other public transport operators.• Collaborated with the company's subsidiaries to compile and refine ridership and financial data, transforming it into data visualizations for thorough analysis and presentation.• Generate comprehensive presentation materials from source materials and offer support as needed to enhance decision-making within the department.Projects involved;• Rapid Bus Turnaround Plan• Transformation Plan Rapid Bus• Prasarana Business Plan 2021• Prasarana Board Retreat Year 2020• Post Board & Management Retreat Year 2020• Fare Rationalisation for Rapid Rail & Rapid Bus• Outsourcing Automatic Fare Collection & Facilities Maintenance• Prasarana Townhall 1/2021• Cost Optimisation Strategy for Operation & Maintenance• Bus Lane Initiative• Greater Kuala Lumpur & Klang Valley (GKLKV) Land Public Transport Network Study• Proposal for Iskandar Malaysia Bus Rapid Transit (IMBRT)

• Enrolled in the prestigious one-year Strategic Prasarana Executive Enhancement Development Scheme (SPEEDS), dedicated to cultivating industry-ready professionals with a holistic skill set.• Gained valuable exposure to diverse business functions, including Operations, Procurement, Finance, Human Resources, and Business Ventures, fostering a comprehensive understanding of organizational dynamics.Projects involved;• Monitoring with GPRS/GSM for Monorail Line• Prasarana Benefits & Welfare Benchmarking Studies

• Supervised and provided hands-on support to technician teams in the execution of daily and monthly preventive maintenance tasks.• Conducted a review of the M&E systems within the Menara TM building, identifying opportunities for enhancement and optimization.• Compiled and delivered monthly reports on preventive maintenance activities, offering key insights and performance metrics.

• Acquired essential marketing skills while serving as a Marketing Executive.• Consistently surpassed weekly and monthly sales targets, demonstrating a strong ability to meet and exceed performance goals.• Served as a brand ambassador for Telekom Malaysia™ and World Wide Fund for Nature (WWF), promoting their values and missions effectively.

• Delivered an exceptional level of customer service to gym members, prospective clients, and visitors, ensuring their satisfaction and positive experience.• Assisted the Fitness Centre Manager by undertaking additional responsibilities of a similar professional nature, aligning with the demands of the role and organizational needs.