Muhammad Anas Email & Phone Number

Islāmābād, Pakistan

Islamabad, Islāmābād, Pakistan

As the Senior Product Manager at Pakistan's No.1 Digital Financial App, I lead a team of product managers to manage core products with over 11 million users. Throughout my tenure, I have successfully led the product life cycle from ideation to product growth, resulting in improved customer experiences and business growth.I am adept at creating.

Punjab, Pakistan

Product manager of digital channels and responsible to develop the product roadmap for the new developments and initiate the process for product enhancementsIdentify key improvement areas for product improvement to achieve business targets for My Telenor app and Telenor commercial websiteOwnership of UI/UX of the My Telenor app to ensure a good user.

Islamabad

Product ownership from ideation to launch and operationalizing the digital products for the company. Product owner of B2B corporate portal for Jazz B2B segment, responsible for roadmap and timely delivery of the featuresLead Company's key automation initiative i.e. Robotic Process Automation. Use cases automated for finance, CCD and procurement.

Islamabad

Process designing and implementation keeping customer’s experience in mind.Identifying the need for usability testing of company products.Conducting usability testing through external vendors to ensure our products are well understood by customers.Suggesting changes in process to improve bottom up and top down NPS.Customer journey mapping and ensuring good.

Islamabad

Responsible for offering training in a job-specific area. Focuses on teaching specific areas of knowledge or on-the-job capabilities needed for certain positions.By using the available data and trends identify and assess training needs within the company and meet with stakeholders to ascertain need of training and selection of topics and creation of.

Islamabad

Call monitoring and identifying the training/ coaching need of call center team and conduct product and soft skills training to call center teamTo ensure the good quality standard continuously revamping the call monitoring system and preparing the trend analysis of call center, team and individual performanceProviding actionable data to various internal.

Islamabad

Providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. Additionally, the position was responsible for assisting the manager with development, analyses and implementation of staffing.

Islamabad

Serving customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.Selling additional services by recognizing opportunities to up-sell accounts; explaining new featuresUpdating job knowledge by participating in educational opportunities

Islamabad

Worked with Contact Center Team, to help the customer over Ufone helpline services.Provide solutions to Ufone corporate Customers through corporate queue.

Pgd (Cs), Computer Science, A+

Master Of Business Administration - Mba, Project Management, Gpa 3.6