Muhammad Arfan Email and Phone Number

Administered Microsoft O365 environments, managing Windows Servers, virtual machines (VMs), DHCP, DNS, and Certificate Authority (CA) settings to ensure seamless operation and continuous updates. Handled Active Directory configurations, user management, and group policies to ensure compliance with best practices and security standards.Provided 2nd-level support for Windows client and server operating systems, troubleshooting issues and implementing effective solutions to optimize system performance and user experience.Automated routine tasks and processes using PowerShell scripting and other tools, improving operational efficiency and reducing manual workloads.Provided software support for tools like Microsoft Teams and Zoom, etc. efficiently resolving end-user issues and ensuring seamless operations.Configure and monitor firewalls (Fortinet 90G/60F), VPNs, WAN WLAN, VLANs, switching and routing to secure and optimize network performance.

Selected and managed local IT suppliers, supervised WAN, LAN, and system implementations in alignment with company standards.Maintained and supported the stock management system for IBM scales, POS, and other local systems.Recruited, trained, and managed the IT team to deliver first-level support and maintain IT systems across all stores.Supported the sourcing department by creating and managing supplier and item databases.Provided comprehensive technical support for Windows environments, leveraging HP ProLiant DL360 and HP BL460 G7 servers.Assisted in network management tasks, including firewall configuration, VPN setup, VLAN management, and routing, utilizing HP ProCurve switches, Cisco 2800 series routers, and Cisco ASA.Supported users with various software applications, promptly resolving user issues to minimize downtime.Contributed to the development and implementation of IT policies and procedures, maintaining thorough documentation of IT systems.Ensured system stability and minimal downtime by enforcing robust recovery procedures and security protocols.Participated in new IT project implementations, aligning them with store priorities and ensuring smooth rollouts.Developed and executed yearly IT action plans based on departmental goals and monitored progress.Analyzed team performance, set objectives, and identified high-potential employees for career development.Controlled data integrity between back-office, front-office, and scale systems, proposing and implementing process improvements.Proposed and implemented strategies to enhance productivity, performance, and cost efficiency.Contributed to IT budget planning, ensuring alignment with financial forecasts and taking corrective actions when necessary.

Designing, implementing, and maintaining local area networks (LANs) Upgrading and expanding network systems and their components.Executing software updates and upgrades in compliance with company procedures.Provisioning network security measures, including firewalls and access control systems. Monitoring network performance using SolarWinds and ensuring data security.Successfully led the implementation of the Candela ERP system, streamlining and automating critical business processes. This initiative resulted in increased operational efficiency and improved data accuracy across the organization.

Intermediate to advanced knowledge in the configuration/installation/troubleshooting of Windows 7 through Windows 10, Office 2008-2016, Mac OS X;Intermediate to advanced knowledge in PC and portable material (PC and laptop hardware);Intermediate knowledge in mobile smartphones, iPhone, Android, etc., printers, DHCP and DNS protocols, TCP/IP, Active Directory, Clients Terminal Services;Basic to intermediate knowledge in VPN, Windows Server 2008-2019, Exchange.