Muhammad Arsalan Hashim Email & Phone Number

Pakistan

Oversee and guide the I.T. team across six offices (RSM-PK), providing necessary support and direction. Formulate and execute the I.T. strategy, budget, and roadmap for the organization in collaboration with senior management and the Global accounting firm. Ensure that the I.T. operations and projects of the firm adhere to both global and local.

Provided IT Consultancy to different clients (KSA,UAE and US)

Pakistan

Heading IT Operations, (Tier I & II) Technical Support & Service Desk Teams, IT Business Operations and product support across the PK region.Strategic and operational ownership of IT services and business operations.Implement efficient processes and standards to comply with ISO-270001.Driven operational excellence; highly scalable and reliable systems.

Pakistan

• Successfully managed IT Operations projects across all South East Asia Daraz ventures
• Implemented ITIL process improvements to enhance end-user experience
• Established Agile Project Management methods and designed SOPs and policies for ISO 27001 compliance
• Maintained and implemented people and time management to improve IT quality and KPI metrics
• Developed budgets and forecasts for CapEx and OpEx requirements
• Established network and security compliance, cloud sharing centralized platforms, and IT governance policies and procedures incorporating IT Audit

Pakistan

Pakistan

Managing Two divisions Central and Northern Pakistan. In e-commerce industry where departments like commercial, marketing, development, sourcing, localization, brand, Warehouse, Sorting, first-mile, last-mile, Hubs Station, Customer Services and logistics & shipment are the core business providing smooth IT operations as per international Standard.

Karachi

• Started working as Assistant Manager ITSM-ITKAM, to manage the operations, people management, time managementand managed IT compliance, IT Audit, IT Governance to implement SOP's to centralize the solutions, to work on.
• Lead, participate in, and monitor work assignments to ensure timely completion of project.
• Assist with the management and direction of assigned staff to ensure completion of regulatory compliance and operational IT audits within departmental and professional standards in established timeframes)
• Perform follow-up procedures to assess that agreed upon action plans have been implemented by management.
• Maintain current knowledge of regulatory requirements and professional standards.
• To maintain the KPI, SLA, resolved the documented task in a minimal amount of time.

Karachi

• Worked as a Senior Network Support Engineer in System Admin Dept.. Key role is to provide support 24/7 operations in a customer care contact center (Inbound & Outbound) where as other dept. is interlinked with C.C such.
• Creation and implementation of Group policies
• Managing Active directory and Domain Controller.
• Citrix Xen Server maintaining and configuring plus (VMware, Oracle Virtual Box )
• Firewall Management (Smoothwall) & Kerio platform.
• SSL Renewal / Domain Renewal and Purchasing.

Karachi

Started work as a senior engineer in I.T services management (ITSM). Key role is to serve as senior resource, planning the upgrading methodology in the organization scheduling the time management process and weekly meetings of IT team as well as ITQA monitoring tools to be executed where as providing all kind I.T solutions in the organization where every.

Handling a WARID Telecom Customer care Campaign on behalf of IBEX GLOBAL | A TRG COMPANY. From 01st Feburary 2013 to January-07-2014. Works as a system Engineer, basic task to Diagnosis of desktop support, troubleshoot the queries, to handle client applications, networking and infrastructure issues.Experience of supporting a wide and varied client base.

Trouble shoot the system related queries, Infrastructure of LAN and WAN.Software installation and Cabling as well

Bachelor'S Degree, Computer Science

Activities and Societies: EVENTS , SPORTS ACTIVITY. SEMINARS , WORKSHOPS

Matriculation, Computer Science