Muhammad Asad, Pmp® Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Project Experience with Whale Cloud - TaaS Project, Telekom Malaysia- Provided delivery guidance and project management support to the WCT PMO team.- Successfully led Phase 3 migration of the TaaS project as both Program and Project Manager.- Currently leading the delivery of TaaS PI-4 FMC and overseeing the Fix Great Migration project- Managed and presented project status updates to CxO/SteerCo groups for WCT and Telekom Malaysia.- Monitored key project milestones, assessed deviations from the plan, and developed catch-up and risk mitigation plans.- Identified and communicated key project risks to all stakeholders in Management/SteerCo meetings.- Oversaw project schedules and contract clauses to ensure timely delivery.- Led and managed PM/Program management meetings, offering guidance to resolve issues and implement mitigation strategies.- Maintained regular communication with customer-side PMO, Directors, and VPs to discuss project progress, challenges, and critical issues.

Islāmābād, Pakistan

Project Delivery Director, Etisalat Afghanistan - V9 BSS Upgrade Project & Call Center Swap Project- Provided delivery guidance and project management support to the WCT PM/PMO team.- Managed and presented project status updates to CxO/SteerCo groups for both WCT and Etisalat Afghanistan.- Monitored key project milestones, assessed deviations from the plan, and developed catch-up and risk mitigation plans.- Highlighted key project risks in Management/SteerCo meetings, communicating with all stakeholders.- Oversaw project running costs, schedules, and contract clauses to ensure timely delivery.- Led and managed PM/Program management meetings, offering guidance to resolve issues and implement mitigation strategies.- Maintained frequent communication with customer-side PMO, Directors, CTIO, and CCO to discuss project progress, challenges, and critical issues.

Islāmābād, Pakistan

PMO Head/Project Director, Ooredoo Myanmar - BSS Swap Digital Transformation Project- Provided delivery guidance and project management support to the WCT PM/PMO team.- Managed and presented project status updates to CxO/SteerCo groups for both WCT and Ooredoo Myanmar.- Identified and monitored key project risks, implementing timely mitigation actions.- Advised the WCT team on migration survey, strategy, dry runs, reconciliation, and final migration.- Monitored key project milestones to ensure alignment with project timelines.- Supported the project management team in weekly and bi-weekly meetings.- Maintained regular communication with customer-side PMO, Director, and CTIO to discuss project progress, challenges, and key issues.

Islāmābād, Pakistan

Project DirectorProjects: MPTJO CLP MPT4U & MS Projects, Etisalat Afghanistan Pre-Sales- Oversaw general project management and tracked organizational goals and follow-ups.- Managed customer relationships with key stakeholders for the CLP MPT4U project.- Supported the Project Manager in developing the delivery plan for the CLP MPT4U project.- Led weekly and monthly project status update meetings with key stakeholders and presented project status in steering meetings.- Provided remote support for Etisalat Afghanistan, focusing on pre-sales project management, technical solution support, and coordination with business and technical stakeholders.

Nepal

Project Director, Ncell BSS & CRM Modernization- Managed overall project delivery and tracked organisational goals and follow-ups.- Maintained customer relationships with key stakeholders for the BSS project.- Assisted the Project Manager in developing the project delivery plan.- Organised and led the project kick-off meeting with internal and external stakeholders, including the Steering Committee.- Supported the PM in creating the project organization and communication plan.- Conducted and presented project status updates in over 10 steering meetings with CxO members.- Monitored and ensured the completion of key milestones, including Project Kick-off, SRS & Migration Survey, UAT, E2E Testing, Migration Strategy, and Dry Runs.- Secured customer sign-offs on RFS/PAC certificates, marking key payment-related milestones.- Successfully delivered the Ncell BSS project and currently overseeing post-migration and commercial launch activities.

Kabul,Afghanistan

Project Manager, Roshan Afghanistan CBS/Billing System Maintenance- Managed the ZTE CBS team and oversaw O&M tasks for CBS/Billing and other in-house systems at Roshan.- Monitored and managed operational tasks, including SIM activations, SC activations, reconciliations, and troubleshooting customer complaints using CBS/HLR/UVC/SIM maintenance tools.- Supervised system monitoring, health checks, performance evaluations, and troubleshooting of services, system issues, customer complaints, and postpaid billing activities performed by ZTE CBS backend engineers.- Conducted overall project management for the Roshan CBS/Billing platforms, coordinated with Roshan MS Director and CBS Managers to address issues and provide project status reports.

Kabul,Afghanistan

CvBS(Convergent Billing System) of Etisalat AfghanistanDescription:cvBS/CRM was awarded to ZTE Afghanistan from Etisalat Afghanistan to make convergent Billing Solution for its GSM Network in Afghanistan, cvBS is an integrated convergent billing solution for both GSM(Prepaid/Postpaid) subscribers that contain Rating&OnlineCharging, Billing Management, Accounts Receivable, Balance Management , Collection&Provisioning, Customer Care, Roaming Settlement, System Management, Inventory Management and Sales&Marketing Management ModulesResponsibilities:I have worked on Etisalat Afghanistan OCS/cvBS/CRM Systems on behalf of ZTE and following were my key roles and responsibilities.o Worked as Technical Manager to Manage the Operation & Maintenance of Etisalat Afghanistan Zsmart (CvBS, CRM) including (Rating&Charging, Billing/Invoicing, Customer Care, Product Management, Order Management, Front-end/Background, Inventory Management, Dealer Management ,Customer Contact/Customer Management, reports Management) Modules, ,Provisioning, Mediation/Settlement and NGCC Systems as per manage service contract. o Manage & Perform daily, weekly and Monthly system Operation & maintenance, System Health checks, System version upgrades and Troubleshooting of Issues, System monitoring checks, db performance tuning activities mainly history data backups/archival and provide full operational Business support to Etisalat all teams including Rating&Charging, CRM& Provisioning and Mediation/Settlement/Roaming, In start after the project implementation all the operations activities was also managed by ZTE/ZTEsoft and later on transfer the operational tasks to Etisalat different teams.o Ensure Manage Service SLA of CvBS/CRM/NGCC Systems.o Provide prompt configuration support to ET for Marketing Promotions.o Weekly Review meetings with Etisalat IT higher management

Colombo,Sri Lanka (Etisalat Sri Lanka Project)

Worked on Etisalat Lanka CvBS project as a Manager Project implementation and following are my main responsibilitieso Manage the Project implementation Teamo Finalize the Technical Migration strategy and Rollout Plan with Customer Teamso Manage Pre migration Dry Runs of CvBS Systemo Manage the UAT and Service UAT activities, Issues Management and follow up with ZTE R&D Team and also with customer Teamso Manage Daily/Weekly Project Status meetings with Etisalat Top Managemento Identify the Project risks and provide mitigation for identified project riskso Provide support to customer side project team for their project tasks executiono Manage the project delivery documentations

Kabul,Afghanistan(Etisalat Afghanistan E-Registration/Drm Project)

o Worked Manager Delivery to deliver the Etisalat new E-registration/DRM Systemo Prepare Delivery Plano Supported requirement survey and SRS finalization, UAT completion and integration of E-registration/DRM with Zsmart CvBS/CRM Systems

Kabul, Afghanistan(Afghan Telecom Cvbs & Crm Project)

I have also worked on Afghan Telecom CBS Project as an additional project manager on behalf of ZTEsoft and mainly not limited was managing the below mentioned project activitieso Manage and support the Afghan Telecom Project ZTEsoft Teamo Support SC for the Phase-1 CBS SRS for GSM(Prepaid + Postpaid) Billing Systemo Managed and involve in CBS Phase-1 UAT Phase and get the PAC document from customer team after successful completion of Project UAT Phaseo Closely interact with Afghan Telecom higher management to ensure the CBS Phase-1 Readiness for their new GSM(2G+3G) Commercial Service launcho Manage Afghan Telecom GSM Service launch Pricing configuration/implementation into CBS Systemo In Parallel for CBS Phase-2 Project support the SRS scope finalisation with customer teamso Providing complete support to ZTE Team members to Migrate PSTN,VCN, Fiber/E1, Wimax/DSL customers information into CBS Systemo Managed existing system and CBS System CDR's reconciliation activities to ensure CBS charging as per Afghan Telecom existing system pricing & business rules

Kabul, Afghanistan( Ncgc3 Etisalat Afghanistan Project)

NGC3 (New Generation Call Center) was awarded to ZTE Afghanistan from Etisalat Afghanistan to make the Integrated call center solution by using Zsmart Front-end Architecture to provide the Agent/Supervisor Web based module to Etisalat CC Agent/Team Leader/Supervisor/Managers/Sr. Managers to perform their daily Call Center Inbound/Outbound operations by using this module. Zsmart Agent/Supervisor Module is integrated with ZTE Corporate Backend Call Center Architecture through ebase interfaceI have worked on this project on behalf of ZTESoft and following were my main responsibilities on this projecto Worked as first line customer Service Manager to implement new version NGC3 System that is integrated with Etisalat CvBS/CRM System to manage the Agent/Supervisor Moduleo Support the requirement/SRS of NGC3 Agent/Supervisor Module together with ZTE SCo Closely involved with ZTEsoft HQ R&D team to implement the Agent/Supervisor functions as per agreed scope of NGC3o Manage the on-site Internal Testing of NGC3 Agent/Supervisor Moduleo Manage and conducted the UAT of NGC3 Agent/Supervisor Module with Etisalat IT, Call Center and other Business Stakeholderso Make Plan for the roll-out of existing NGCC to NGC3 Systemso Manage the all post upgrade issues of NGC3 Systemso Get the RFS/PAC documents of NGC3 System from Etisalat IT Managemento Manage the DR site building of NGC3 Systemo As currently NGC3 is in Manage Service Phase so also managing the O&M Operations of this system and providing support to Etisalat IT, Call Center Inbound/Outbound Teams for daily operations/maintenance issueso Managing the Change requests/New requirements of NGC3 System and planning the monthly version release with ZTE R&D Team and Etisalat IT/Call Center Teams

Kabul, Afghanistan (Etisalat Rm Project)

o Worked on Etisalat Zsmart CRM System to finalize the requirement specification document including Customer Care, Trouble Ticketing, Sales Force Automation, Corporate Business Sales and Marketing moduleso Lead the CRM System UAT completion Phase and CRM different modules commercial launch phaseo Get the RFS/PAC/FAC of certifications from customer

Kabul, Afghanistan(Afghan/Salam Telecom Fms Project)

Worked as a on-site System consultant to finalize the SRS (Software requirement specification) with Aftel customer teams and hand-over approved sign-off SRS document by customer to ZTEsoft R&D team for design/development/implementation of the system as per baseline SRS document

Kabul, Afghanistan

o Worked as a key technical team lead to migrate Etisalat Zsmart OCS/CvBS V6.8 to Zsmart OCS/CvBS V7.3 and achieved this task successfully as per agreed 06 months tight Project implementation plan with Etisalat Afghanistan customer teamso Manage and support OCS/CvBS System Integration with all third party vendors Platformso Supported all existing products tariff/migration to new platformo Lead the UAT activity of migration project to ensure the existing business and new features delivery of V7.3o Analysis of new/change requirements with respect to customer needs and OCS/cvBS existing system architectureo Complete Impact Analysis with regards to functional, technical, operational and transitional requirements that would directly impact Business process, System infrastructure, Operations /Support and Implementation respectively.

Kabul, Afghanistan(Cvbs V6.8 Maintenance Project)

o Worked as operation & maintenance of Zsmart V6.8 Platformo Support Ncell IT Team for Product/Price Plan configurationso Do requirements analysis for new CR/new PoD requirementso Do system health check and data archiving maintenance jobso Live System Monitoring and troubleshootingo Support for ad-hoc reports preparation

Islamabad,Pakistan (Ptcl B&Cc Project)

I have worked on new Business development of PTCL Billing & Customer Care Project in BOSS Team as Team Lead and following were my responsibilitieso New Requirements gathering from PTCL Business Stakeholderso Analysis of new requirements with respect to customer needs and current system design specificationo Prepare Technical Proposals of New/Change requirements implementation in current systemo Coordination with core development team for the implementation of new requirements base upon technical proposalso Preparation of Configuration of System user manualso Preparation of Internal and External Testing Plans, Test Case Design Documents and their execution o Producing complete set of documentation/deliverables, meeting/status tracking, bi-directional traceability matrices etc completely compliant with CMMI Level 3 Requirements Engineering Process.o Assist PTCL requirements team to implement business stakeholders new/change requirements through configurations when no development is required

I have worked on PTCL Customer Care & Billing system and below were my responsibilities with this role.Responsibilities:o Operation and maintenance of Customer Care & Billing Systems on daily basis to resolve issueso Management of Customer Care & Billing Systems Internal/External Interfaceso Configuration of new tariff policies, pricing plans of Billing Systemso Write Pl/SQL Scripts/Procedures to handle issues, reports and also for data migration from any source to Customer Care & Billing Systems databaseo Technical support to PTCL end users and complaints handling from all over Pakistan related to Customer Care & Billing Systemso Conduct Technical Trainings for PTCL IT Team to transfer the Operation & maintenance work of Customer Care & Billing Systems o Receiving and analysing PTCL complaints and prepared timely resolutionso Handling the tasks escalated by PTCL and resolved within the agreed time lineso Arranged the intra departmental coordination for quick problem understanding and resolution

Islamabad,Pakistan (Ptcl B&Cc Project)

I have worked as requirement and implementation engineer and following were my responsibilities.Requirement Gathering/Analysis of PTCL B&CC (Customer Care, Billing &FRMS Systems)o Participated in Billing, Customer Care & FRMS Systems Requirement gathering and Analysis o New Requirements management and implementation of Billing & Customer Care Systemso Change Requirements management and implementation of Billing & Customer Care Systemso Reviews the URS Documents of the systemo Client Coordination and existing Processes investigation and Analysiso Complete Requirement gathering of PTCL Data&IN Products including Customer Care, Receivable and Billing SystemsImplementation/Rollout of PTCL B&CC (Customer Care, Billing &FRMS Systems)o I was responsible for making ground for successful implementation and Rollout of Customer Care &FRMS Systems in whole Pakistan at PTCL all 16 Telecom Regionso Close Coordination with PTCL higher Management to finalize implementation and rollout plans of Customer Care, Billing &FRMS Systemso Finalize training schedules of Customer Care&FRMS Systems with PTCL higher management and conduct end user trainings in all over Pakistan at PTCL training Centerso Successful Rollout and Implementation of PTCL Data&IN Products including DPLC, IPLC, PIE, FLAG, Co-Location, ISDN-PRI, 0800, 0900 , VPN and Audio Conferencing in Customer Care and Billing Modules

Islamabad,Pakistan

I have worked in Remote Silicon as Software Testing and QA Engineer on Travel Icon Project “a solution for travel industries” and following were my responsibilities-Test the application according to different testing techniques and report bugs to developers-Maintain and monitor QA standards and Procedures-Create and Execute Test Plans and Test Cases by performing actual testing in the system-Reviews of URS,DFS and SRS Document of the System