Ai based cost calculation of a construction project.

Providing customized ERP Solutions to clients across MENA region.

 To manage the L2 /L3 support for 400+ Emirates offices spanning five continents, providing IT support services to 6000+ users and 17000+ Devices.  To ensure that all IT services are provided to Emirates Group and External Clients within agreed Service Level Objectives (SLOs Actively involved in various projects like migration of messaging platform from windows2003/exchange 2003 to Windows 2008/ exchange 2010 and migration or over 6000+ desktops from Windows XP to Windows 7. To manage the implementation of support for new IT products, systems and services including the validation of all handover documents and ensure it aligns with the standard TOC procedures.  Act as an escalation point (SPOC) for MITs/BITMs. Understand the changing business needs of the customers recommend priorities and escalation procedure for implementation and give the necessary feed for formulating the SLO's. Work closely with other key process areas such as problem management and change management to ensure to discuss the status on open problems to integrate status into IM reporting and recommend Service Level improvements. Managing Exchange and Windows migration for over 7000+ users. Managing EOL replacement projects.

UAM - User access ManagementActive Directory, Exchange 5.5 / 2010 Management. IT Infrastructure Management (for all outstation sites). IT Asset Inventory Management, Incident Management, Remote support (Desktop).Outstation Projects Deployments across globe.(Where ever Emirates Fly).

Managing The IT Infrastructure and Systems . Deployed ERP Solution in Odoo 8 and managing application customization and enhancement.Managing team of Software Engineers. Automation of manual working process of functions with in company. Automating using Machine Learning methods.

Managed team of 10 persons. LAN / WAN Management and Administration. Implemented Campus based Wireless Network.