Muhammad Ahsan Khan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Secured over $1M in annual contracts, driving 20% year-over-year customer growth and consistently exceeding sales quotas by 10%.- Increased account retention by 15% through proactive relationship management, delivering tailored solutions that enhanced customer loyalty and lifetime value.- Leveraged HubSpot CRM to streamline lead nurturing, resulting in improved conversion rates and more efficient pipeline management.- Collaborated with clients to align solutions with their… Show more - Secured over $1M in annual contracts, driving 20% year-over-year customer growth and consistently exceeding sales quotas by 10%.- Increased account retention by 15% through proactive relationship management, delivering tailored solutions that enhanced customer loyalty and lifetime value.- Leveraged HubSpot CRM to streamline lead nurturing, resulting in improved conversion rates and more efficient pipeline management.- Collaborated with clients to align solutions with their business goals, driving a 20% increase in account expansion opportunities and fostering long-term success.- Led cross-functional teams to resolve complex customer issues, ensuring timely resolution and maintaining high customer satisfaction.- Identified and capitalized on product adoption and upsell opportunities, contributing to a significant boost in annual recurring revenue (ARR).- Partnered with product teams to gather customer feedback, directly contributing to the development of new features and enhancements that improved customer satisfaction.- Championed customer advocacy within the organization, fostering a customer-centric culture and deepening cross-team understanding of client needs.- Collaborated with product teams to introduce and enhance product features, based on customer insights, resulting in elevated user experience and overall customer satisfaction. Show less

Toronto, Ontario, Canada

- Managed and executed industry events to engage stakeholders and enhance TBDC's local brand presence.- Established evaluation metrics and methodologies to assess program success, driving data-driven content adaptation.- Designed and executed program strategies, including KPI tracking and barrier resolution, for TBDC Start-up Visa clients.- In the process of building and maintaining strong relationships with program stakeholders, including partners, mentors, investors, and community… Show more - Managed and executed industry events to engage stakeholders and enhance TBDC's local brand presence.- Established evaluation metrics and methodologies to assess program success, driving data-driven content adaptation.- Designed and executed program strategies, including KPI tracking and barrier resolution, for TBDC Start-up Visa clients.- In the process of building and maintaining strong relationships with program stakeholders, including partners, mentors, investors, and community members. Show less

Lahore, Punjab, Pakistan

• Managed and delivered 100+ global projects in the year 2021-2022, generating a total revenue of $1.5 million• Spearheaded the full project life cycle from handover from pre-sales to complete project delivery• Carried out post-event correspondence to collect product feedback from customers• Monitored staff performance and complete performance reviews • Responsible for coaching, to mentor, motivate and supervise project and program team• Developed detailed project plans for… Show more • Managed and delivered 100+ global projects in the year 2021-2022, generating a total revenue of $1.5 million• Spearheaded the full project life cycle from handover from pre-sales to complete project delivery• Carried out post-event correspondence to collect product feedback from customers• Monitored staff performance and complete performance reviews • Responsible for coaching, to mentor, motivate and supervise project and program team• Developed detailed project plans for all project phases• Procured adequate resources to achieve project objectives in planned time frames • Manage the day-to-day project activities and resources and chair the project management team meetings• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership• Liaison with development and UI/UX Design teams via JIRA to ensure technical accuracy, scalability and quality of event through collaboration with development team• Develop and deliver progress reports, documentation, and presentations to various audiences, including project team, upper management and key stakeholders•Implemented retention strategies to reduce churn by providing personalized customer success plans value demonstration•Continuously track and analyze retention metrics, such as churn rate, customer lifetime value (CLV), and net promoter score (NPS), to gauge the effectiveness of your strategies. Show less

Lahore, Punjab, Pakistan

• Managing vFairs virtual Events for high dollar value customers• Supervise closely with customers and other stakeholders to ensure an event's success• Delegated the establishment of the PMO department with an aim for continuous process improvement• Established regulations and best practices to enhance overall customer experience• Leading the team with the project of competitive analysis and product enhancement through customer feedbacks and reviews

Lahore, Punjab, Pakistan

• Managed vFairs virtual events for USA and European Region• Managed to bring renewals for 90% of the project portfolio given• Proven record for customer satisfaction through multiple reviews and video testimonials by the clients• Provided training and support to customers on getting most benefit from their events• Increased company revenue through upselling additional features to the clients through excellent relationship management• Worked closely with cross-functional… Show more • Managed vFairs virtual events for USA and European Region• Managed to bring renewals for 90% of the project portfolio given• Proven record for customer satisfaction through multiple reviews and video testimonials by the clients• Provided training and support to customers on getting most benefit from their events• Increased company revenue through upselling additional features to the clients through excellent relationship management• Worked closely with cross-functional departments to ensure task completion Show less

Sialkot, Pakistan

• Boosted sales growth through customized correspondence with key account clients• Revamped existing marketing strategies which resulted in client growth by 5% in first six months• Led motorcycle jacket segment that expanded existing revenue by 20%• Mentored sales team of 7 by setting goals to enhance employee motivation • Managed budget and execution of the Account Marketing Plans• Negotiated and vet proposals for raw materials supplies

Lahore, Pakistan

• Brainstormed regional sales and marketing strategies with a focus on revenue generation and profitability• Managed portfolio of clients with credit outstanding up to $20 million• Assisted team manager in increasing credit limits of the existing portfolio by 25% through analysis of the client’s financial performance• Supported senior bankers in managing relationships with a leading portfolio of Pakistan’s corporate clients and in the execution of corporate banking transactions•… Show more • Brainstormed regional sales and marketing strategies with a focus on revenue generation and profitability• Managed portfolio of clients with credit outstanding up to $20 million• Assisted team manager in increasing credit limits of the existing portfolio by 25% through analysis of the client’s financial performance• Supported senior bankers in managing relationships with a leading portfolio of Pakistan’s corporate clients and in the execution of corporate banking transactions• Assisted in developing strategic and financing negotiations and relationships with target clients• Monitored client performance and performed KYC, client onboarding and pipeline maintenance• Collaborated with marketing and sales team to devise new strategies for product portfolio Show less

Pakistan

•Acquired twelve months of experience in commercial and corporate banking at one of the top banks in Pakistan•Solved customer queries in a friendly and knowledgeable manner to maintain high satisfaction levels•Prepared credit proposals in the commercial lending sector through in-depth analysis of financial statements•Performed operations such as customer account maintenance, provision of insurance and general transaction

Pakistan

- Responsible for making presentation based on research on sales of Nestle 200ml juices and chiller conditions.- Did market research in major areas of Lahore and made a conclusion with the use of SWOT analysis and BCG matrix to present the conclusions

Masters In Business Entrepreneurship And Technology (Mbet), Business/ Management

Competitions Participation - Finalist of HULT challenge at University of Waterloo finals - ECOwear - 1st place at World's Challenge.

Bachelor Of Business Administration (B.B.A.), Marketing

Competition Participation - Best project marketing award for SME and Entrepreneurship at Lahore School of Economics- Funkaar Athletic.

Athe Level 7 Extended Diploma, Strategic Management

Courses Studied: Organisational Behaviour Global Business Strategy Finance for Strategic Managers Research for Senior Managers Personal.